Virtual Assistant | Bookkeeper | Admin & Customer Support
Negros Occidental, Bacolod, Philippines
Professional Experience Overview I have approximately 8 years of experience as a Virtual Assistant, including around 5 years in bookkeeping, along with a strong background in general administration, customer support, social media management, e-commerce operations, and legal and healthcare assistance. Bookkeeping and Accounting: I have experience supporting real estate, property management, construction, cleaning services, e-commerce, and legal businesses. My responsibilities include accounts payable and receivable, invoicing, payroll support, bank and credit card reconciliations, expense categorization, financial reporting, month-end closing, and maintaining accurate financial records. I have worked with QuickBooks Online and Desktop, Xero, Buildium, and Sage. General Virtual and Executive Assistance: I handle email and calendar management, appointment scheduling, data entry, document preparation, spreadsheet management, reporting, client follow-ups, and daily administrative tasks. I also have experience supporting attorneys with estate planning, probate, trusts, and guardianship cases, including confidential documents, case tracking, billing, and client communication using Clio and Adobe Acrobat. Social Media and E-commerce: I have experience managing online stores and product listings, processing orders, updating catalogs, assisting with SEO, scheduling social media content, and supporting online marketing activities. I have worked with Shopify, Amazon Seller Central, Etsy, eBay, TikTok Seller Center, and Meta Business Suite. Customer Support: My background includes handling customer inquiries through phone, email, and chat, resolving complaints, processing orders, managing follow-ups, and maintaining positive customer relationships. I also have experience in call center operations, technical support, quality assurance, and team leadership. Healthcare and Dental Assistance: I have experience as a dental virtual assistant and receptionist, including appointment scheduling, patient communication, insurance verification, patient follow-ups, and maintaining confidential records using dental practice management systems. Overall, I am a detail-oriented, organized, and adaptable professional who can manage multiple responsibilities, work independently in a remote environment, meet deadlines, and provide reliable support to business owners and teams. I am comfortable learning new software and adapting to different business processes.