Customer Support | Email Chat Support | Retention Specialist
Cavite
Over the past four years, I’ve worked as a Customer Service Support Representative for some of the biggest telecommunications and healthcare brands in the U.S. Throughout this journey, I’ve sharpened my communication and problem-solving skills, learning how to handle customer concerns with patience, empathy, and efficiency. I’ve taken on senior customer support roles, helping customers with everything from activating their devices to resolving billing issues and handling escalations. Along the way, I’ve learned how to navigate objections, provide clear solutions, and make sure every interaction leaves a positive impression. I’m also experienced in using different CRM platforms, including Salesforce, which has helped me work more efficiently and collaborate better with my team. More than anything, I take pride in being a reliable team player who’s always focused on delivering great service and contributing to the success of both my team and the company. Now, I’m looking for a long-term opportunity with a company that values growth and professional development. I’m eager to expand my knowledge of the BPO or freelancing industry and be part of a dynamic team where I can continue to grow. My goal is to join an organization with strong leadership and great training programs—somewhere I can keep developing my skills and build a successful career.
Homeaglow, full_time
Jul 2025 to Jan 2026
Results-driven Customer Service Representative and Independent Contractor with experience providing professional customer support primarily through email communication. Skilled in appointment scheduling, billing support, account management, customer inquiry resolution, and issue investigation. Proven ability to manage high-volume email queues, resolve complex customer concerns, maintain accurate documentation, and deliver timely, customer-focused solutions while meeting quality and productivity metrics. Experienced in customer retention and escalation management, with a strong background in investigating root causes, resolving billing disputes, and improving the overall customer experience. Adept at handling sensitive customer issues with empathy, professionalism, and attention to detail while ensuring policy compliance and service excellence. Strong written communication, problem-solving, time management, and organizational skills, with the ability to work independently in remote environments and consistently contribute to customer satisfaction, retention, and business goals.
Avas Flowers, contract
Mar 2025 to Jul 2025
My primary role as an Agent from the Send Department. Our primary responsibility is to process orders placed through our websites or by the Sales Department via the CRM tool. We collaborate with third-party vendors and retailers to create uniquely designed products that exceed customer expectations on our e-commerce platforms. Additionally, we handle customer support ticketing—such as requests to reschedule delivery dates— emailing for approvals, changes and substitution with empathy and updated communication which are coordinated with our Customer Service Representatives. We also work closely with third-party vendors to negotiate pricing that meets our quality standards, ensuring we maintain high-quality products and deliver customer satisfaction.
iQor Philippines, full_time
Nov 2024 to May 2025
I was assigned to a telecommunications account, where I handled inbound calls from customers, addressing their inquiries and concerns regarding product offerings, network issues, account management, and technical support. Part of my role involved recommending products, gadgets, and equipment tailored to customers' needs while also pitching promotions to help them maximize savings. I also assisted customers with retail store processes, guiding them through purchases and coordinating with in-store representatives when needed. My responsibilities included activating services, answering billing concerns, processing payments, payment arrangements, and performing basic troubleshooting. Additionally, I played a key role in customer retention by resolving concerns and offering suitable solutions to enhance customer satisfaction. I also provided support for in-store and retail-related concerns, ensuring a smooth and seamless purchasing experience for customers.
Continuum Global Solutions, contract
Oct 2024 to Feb 2025
I worked on a seasonal healthcare account from October 2024 to February 2025 in a remote setup. My primary responsibility was handling inbound calls and assisting members with inquiries regarding their Medicare Part D prescription coverage. Following Everise’s acquisition of Continuum, my role expanded to processing medication orders, managing Prior authorizations, Plan benefit overrides, tracking shipment logistics, and addressing retail concerns. Additionally, I provided guidance on alternative medications and facilitated financial assistance for medication claims to ensure members received the support they needed.
Healthubb LLC, full_time
Jun 2024 to Oct 2024
Assigned handling dual campaigns which is Medicare & Affordable Care Act. Performing 200-400 Outbound Calls a day using a automated dialer thru potential leads and qualifies them for an Insurance Options in the USA. Performing qualifying techniques and selections. Connects with the Licensed Agent who can enroll them for potential plans for health insurance. We Qualify Potential Leads and Handling their Objections using provided scripts.
Alorica Philippines, full_time
May 2023 to Nov 2023
Assigned to the Medicare Part D / Healthcare campaign, handling inbound calls and assisting members with inquiries related to their insurance coverage, prescription drug plans, copays, and out-of-pocket costs. Processed Plan Benefit Overrides, Prior Authorization requests, and New Prescription requests while ensuring compliance with healthcare policies. Provided clear guidance to members regarding MAPD insurance coverage, limitations, and copay structures, ensuring accurate information and high-quality customer support.
Jherdzfont Graphic & Design, full_time
Aug 2020 to Jan 2023
A small clothing company. I work as a Quality Consultant & Customer Service Representative. We are making sure that the quality of the prduct is at great state before we release the product such as jerseys and different types of clothing. We face customers as well and handling their inquiries and requests for their desired sports uniform experience. Had work multiple roles such as Production Manager, Graphic Artist and a Administrative Assistant. I worked here for almost 2 years and gained my expertise in quality control for our products such as T-shirt printing, Large Canvas printing and many printing products. Having an experience in this company as a graphic artist who creates creative design using media softwares. Customer support who deals inquiries and concerns thru social media platforms and face to face assistance from our location.