Virtual Assistant and Appointment Setter
Iloilo
Hi, I’m Josh. I have over 8 years of experience in the BPO industry, specializing in customer service, technical support, billing, and client relations. I also have experience as a Marketing Manager handling outbound calls, sales, and lead generation. I’m a reliable and adaptable professional who focuses on delivering great results, solving problems, and providing excellent support to clients.
Teletech, full_time
Sep 2024 to May 2026
Handled customer inquiries and provided technical assistance for Verizon products and services. Assisted customers with billing concerns, account management, troubleshooting, and service-related issues. Delivered effective solutions while maintaining excellent customer satisfaction and following company policies. Developed strong communication, problem-solving, and customer relationship skills through daily interactions with clients.
Medicare, full_time
May 2023 to Apr 2024
Handled Medicare-related claims processing, account reviews, and email reporting tasks while ensuring accuracy and compliance with healthcare guidelines. Managed documentation, analyzed claim details, responded to inquiries, and coordinated with teams to resolve issues efficiently. Developed strong attention to detail, problem-solving skills, and the ability to handle sensitive information professionally.
Trualliant, full_time
May 2019 to Feb 2023
Handled customer support operations by assisting clients with inquiries, resolving concerns, and ensuring accurate information delivery. Managed reports, documentation, and communication while maintaining quality service standards. Developed strong skills in customer relations, problem-solving, and process improvement to support business goals.