Customer Service Representative
Cebu
I am an experienced and fully qualified Customer Service Associate with an extensive background in the Philippine BPO industry. My international experience includes serving as a Housekeeping and Merchandising Supervisor in the Kingdom of Saudi Arabia. Additionally, I earned my Caregiving Certificate in 2022 and applied my clinical training to patient care within a homecare setting. I am a fast learner with a high level of knowledge retention, allowing me to adapt quickly to new industries and technologies. Whether it is mastering a new CRM tool or managing a complex set of tasks, I remain organized, flexible, and calm under pressure. I believe my blend of creative thinking and effective communication makes me a strong candidate for this role. I am eager to use my skills to help the company accomplish its goals. I am available for an interview at your earliest convenience and can be reached via email.
Concentrix, full_time
Apr 2025 to Sep 2025
• Royal Caribbean International • Assist on setting up reservations for onshore and offshore activities for customers. • Developed strong relationships with clients through regular communication and excellent customer service. • Participated in ongoing professional development opportunities to stay current with industry trends and best practices. • Spearheaded sustainability initiative within investment portfolios, aligning client values with their financial goals.
Nexa Solutions, contract
Oct 2024 to Jan 2025
• Apollo ELD • Responded to customer technical support inquiries and complaints via phone, addressing needs in real-time and proactively anticipating future product concerns. • Supported new business development efforts by collaborating with sales teams to provide technical expertise during customer engagements. • Increased customer satisfaction by providing exceptional technical support during critical incidents and resolving complex issues promptly. • Worked closely with drivers and/or managers to address any product-related issues experienced by customers quickly and efficiently.
HELPWARE, full_time
Mar 2024 to Oct 2024
• Appointment setter for Steinberg Diagnostics Medical Imaging in Nevada • Setting up appointments for patients' examination referred by their physicians. • Provided exceptional customer service through effective communication and problem solving skills. • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Responded to customer requests for services and company information. • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Developed strong product knowledge to provide informed recommendations based on individual customer needs.
WIPRO Limited, full_time
Apr 2016 to Jun 2018
• DELTA AIRLINES- Reservations Specialist • Delivered exceptional customer support through various communication channels, enhancing customer satisfaction. • Maintained a high level of product knowledge, providing accurate information to customers. • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors. • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues. • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
SYKES ASIA INC., full_time
Dec 2014 to Apr 2016
• AT&T PEC / POSA • Responded to customer requests for products, services, and company information. • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. • Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up. • Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
AEGIS/ TELEPERFORMANCE, full_time
Aug 2014 to Dec 2014
• JPMC- ABP • Credit card application by phone. • Provide all eligible cards to customers based on their needs. • Analyze customer feedback to identify areas for improvement in service delivery and quality assurance. • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. • Delivered prompt service to prioritize customer needs. • Responded to customer requests, offering excellent support and tailored recommendations to address needs.