🔥CRM & Sales Ops Specialist | HubSpot, Pipedrive, GoHighLevel
Cavite, Dasmariñas, Philippines
Need a CRM & OPERATIONS SPECIALIST who keeps your pipeline clean and your team moving? 💰 🎯 Cost-Effective & Results-Driven ⚡ 💻 High Speed Internet & Reliable Equipment 🕐 🔒 Time Zone Flexibility & Data Security 💼 6 Years Remote Experience — 3+ in Sales & Business Development ⚙️ Hands-On with HubSpot, Pipedrive, GoHighLevel, Salesforce, Apollo.io & LinkedIn Sales Navigator 📊 Strong Background in BI Reporting & Process Improvement Here's what clients book me for 👇👇👇 🗂️ CRM clean-up & management Your CRM stops being a graveyard of stale leads. I organize, tag, and maintain data so your pipeline actually reflects reality, no duplicate contacts, no dead deals sitting in the wrong stage. 🤝 Account management I don't just handle tasks and disappear, I own the relationship. Regular check-ins, proactive updates, and catching issues before they land on your desk, so you always know where things stand. 🔗 Cross-functional coordination I sit between sales, ops, and clients, following up on tasks, chasing stakeholders, and making sure nothing falls through the cracks. Think of me as the person keeping everyone on the same page. 📈 Sales Ops & Pipeline support From lead management to reporting, I keep the pipeline moving and give you visibility into what's actually happening in your funnel, not just vibes. 📊 Reporting that means something Business Intelligence background means I don't just pull numbers, I explain what they're telling you and flag what needs attention before it becomes a problem. Let's talk about how I can help keep your operations running smoothly. 🚀
Sebus, contract
Mar 2026 to May 2026
• Built and managed lead-capture automation workflows to convert inbound inquiries and maximize audience engagement. • Partnered cross-functionally with operations, product, and catering teams to keep offerings, pricing, and marketing data aligned and accurate. • Planned, executed, and continuously optimized daily and weekly marketing campaigns based on performance data.
Swift Permits, freelance
Jun 2025 to Jan 2026
• Owned full CRM data oversight across high-volume outbound activity, ensuring every opportunity was logged, tracked, and followed up without leakage. • Exceeded outbound targets through disciplined pipeline management, structured follow-up cadences, and consistent CRM hygiene.
LanternSol, freelance
Jan 2023 to May 2025
• Administered HubSpot and Pipedrive CRMs — data entry standards, pipeline stage configuration, and follow-up tracking to streamline the end-to-end sales process. • Built and maintained outbound email campaigns, automated lead-nurturing workflows, and inbox management using HubSpot automation. • Sourced and qualified leads via LinkedIn Sales Navigator, Apollo, Google Maps, and Store Leads using ICP-aligned search filters. • Monitored Shopify analytics and translated findings into actionable, data-driven marketing recommendations. • Directed B2B revenue growth as an SDR, driving strategic outreach to identify and engage decisionmakers. • Led inbound/outbound calling and appointment-setting campaigns, consistently surpassing performance targets.
Teleperformance Philippines, full_time
Mar 2022 to Jan 2023
• Evaluated end-to-end business processes, identifying and implementing optimization solutions to improve operational efficiency. • Built and presented KPI dashboards and performance-metric reporting to departments and managerial stakeholders. • Gathered requirements from stakeholder meetings and produced actionable reports for operations, workforce, and quality teams. • Managed reporting projects end-to-end — project plans, KPI monitoring, and automation of reporting systems.
Teleperformance Philippines, full_time
Mar 2021 to Mar 2022
• Partnered with business units to define reporting needs and built standard and ad-hoc reports with minimal variance. • Maintained and updated databases, analyzing trends and variances to support data-driven decisions. • Delivered management-facing analysis on moderately complex assignments requiring independent judgment.
Teleperformance Philippines, full_time
Jan 2021 to Mar 2021
• Coached agents through floor-walking and supported new-hire transition teams to accelerate ramp-up performance. • Supported information cascade of product updates and escalation handling alongside leadership.
Teleperformance Philippines, full_time
Dec 2019 to Jan 2021
• Handled inbound/outbound calls and SDR duties across technical, healthcare, and travel support lines. • Tracked customer service KPIs and built knowledge base documentation to support team performance.