Verdel J.

Executive Assistant & Business Operations Specialist

Negros Occidental, Sagay, Philippines

Overview

Highly accurate and organized Operations Virtual Assistant with over 3 years of remote experience supporting U.S.-based teams. I specialize in backend business operations, including complex cross-time-zone calendar management, CRM administration (GoHighLevel), and payroll processing for 60+ employees using QuickBooks. I am detail-oriented, proactive, and deeply skilled at integrating AI tools (ChatGPT, Claude, Gemini) to streamline administrative workflows, ensure 100% data accuracy, and manage confidential information with strict discretion. My goal is to build, maintain, and optimize your backend systems so you can focus on scaling your business.

Skills and Tools

• Data Entry
• Appointment Booking
• Calendar Management
• Email Management
• Document Management
• Project Management
• Microsoft Office
• Google Workspace
• Travel Booking
• Calendly
• Adobe Acrobat
• AnyDesk
• File Organization
• Gmail
• Google Calendar
• Internet Research
• Client Communication
• Microsoft Teams
• Meeting Coordination
• Office Management
• Process Documentation
• Project Coordination
• Quality Control
• Travel Coordination
• Task Management
• SOP Creation
• Dropbox
• Discord
• Google Docs
• Microsoft 365

Work History

• Executive Assistant to the Chairman | HR and Operations Support (Remote)

  HR Staffing LLC (US Based Company), full_time

  Mar 2025 to Jul 2026

  • Processed biweekly payroll for 60+ US employees with 100% on-time completion using QuickBooks. • Coordinated onboarding for 40+ employees, preparing contracts, system access, HR documentation, schedules, and attendance trackers. • Managed calendars for the chairman and other executives, coordinating 120+ meetings monthly across multiple time zones with minimal scheduling conflicts. • Proofread 50+ contracts and supported executive signing workflows, maintaining accuracy and confidentiality. • Monitored GoHighLevel campaigns and customer inquiries with AI engineers, supporting timely follow-up and campaign oversight.

• Microsoft Customer Service and Technical Support

  Concentrix, full_time

  Dec 2022 to Dec 2024

  • Supported 15-30 customers daily through phone, email, and chat while maintaining a 98% CSAT score in a high-volume environment. • Resolved Microsoft account, Windows, Office, billing, and subscription issues while documenting cases and scheduling remote support sessions. • Improved First Contact Resolution by approximately 15% through structured troubleshooting and clear customer communication.

• Project Based Graphic Design and Social Media Support

  Independent Contractor, freelance

  May 2020 to Jul 2026

  • Organized design files, captions, posting schedules, and approved brand assets to keep content production efficient and easy to track. • Scheduled and published Instagram posts per week, maintaining an organized content calendar and a consistent posting schedule. • Produced AI-assisted captions, content ideas, and post variations using ChatGPT, Claude, and Gemini, then reviewed each draft for accuracy, clarity, and brand voice. • Managed an Instagram and Facebook account with followers, monitoring comments and messages and responding to routine audience inquiries. • Created branded social media graphics, promotional materials, and client-facing designs using Canva while following established brand guidelines.