Customer Support Sales Specialist | Appointment Setting | CRM Expert
Zambales
Hello! I'm Jerico, a dedicated customer service and virtual support professional with nearly 10 years of experience working with international clients. Throughout my career, I've built a strong background in customer service, technical support, sales support, appointment setting, lead generation, workforce management, and administrative assistance. I'm experienced in handling phone, email, and chat support while maintaining professionalism and delivering excellent customer experiences. I also have hands-on experience with CRM management, calendar scheduling, data entry, and supporting sales teams to improve productivity and client engagement. What sets me apart is my reliability, adaptability, and commitment to delivering high-quality work. I'm a fast learner who thrives in remote environments, communicates effectively, and takes ownership of every task. I work well independently, manage my time efficiently, and always strive to exceed expectations. I'm proficient with tools such as Microsoft Office, Google Workspace, Zoom, CRM platforms, RingCentral, 3CX, and other business applications, allowing me to quickly adapt to new systems and workflows. Whether you need someone to provide exceptional customer support, manage administrative tasks, schedule appointments, generate leads, or support your sales team, I'm ready to help your business succeed. I'm looking for a long-term opportunity where I can contribute my skills, continue learning, and become a valuable member of your team. If you're looking for a dependable, organized, and results-driven professional, I'd love the opportunity to work with you. I look forward to helping your business grow!
Salary.com (Remote), full_time
May 2024 to Present
Supported the sales team by managing client inquiries, coordinating internal sales processes, and ensuring smooth communication throughout the sales cycle. Scheduled meetings, maintained CRM records, prepared sales materials, and collaborated with cross-functional teams to improve efficiency and deliver excellent customer service in a remote environment.
GoHealth 360 (Remote), full_time
Feb 2024 to Present
Provided sales and administrative support by assisting with customer communications, coordinating sales activities, updating CRM records, and ensuring timely follow-up with clients. Worked closely with the sales team to improve operational efficiency and deliver a positive customer experience.
Sykes Asia Inc. / Sitel Cebu, full_time
Aug 2020 to Feb 2024
Monitored real-time call center operations, managed staffing levels, tracked service levels and key performance indicators, and coordinated with operations to ensure business goals were achieved. Conducted intraday analysis, generated reports, and provided real-time recommendations to optimize workforce performance and customer satisfaction.
Sykes Asia Inc., full_time
May 2017 to Aug 2020
Delivered technical support to customers by troubleshooting hardware, software, internet, and account-related issues through phone support. Resolved customer concerns efficiently, documented interactions, and assisted in training new team members while maintaining high customer satisfaction.