CSR/Real Time Analyst/Admin/Virtual Assistant/Email Chat expert
Bulacan
Detail-oriented Admin/Virtual Assistant with over 5 years experience in client coordination, phone support, and appointment setting. Skilled in Customer service support, with expertise in email and chat support, billing, logistics, and service recovery. Committed to leveraging knowledge and skills to enhance operational efficiency and drive company success.
Task Us, full_time
Jun 2023 to Present
- Resolved client issues through timely email responses - Assisted clients with urgent inquiries via real-time chat support - Supporting the client with their billing concerns - Addressed client disappointment through support - Implemented service recovery strategies
Safe Homes for Seniors Inc., full_time
May 2018 to Jan 2023
- Optimized clerical duties by managing updates on client and insurance records, ensuring accuracy and validity of information. - Resolved office-related issues and responded to request, including troubleshooting technical issues and scheduling repairs. - Managed daily follow-up on outstanding tasks and inquiries via email and phone. - Coordinating end to end assisted living placement of our clients. - Gained brief experience with insurance processes for Medicare and Medi-Cal in the U.S. - Coordinated communication among social workers, families, and assisted living administrators for client placements. - Setting up appointments for our clients. - Personal virtual assistant of the CEO. - Provided administrative support through tasks such as managing schedules and office organization. - Supported clients by performing virtual administrative tasks remotely, including scheduling and correspondence.
Curo Teknika Inc., full_time
Oct 2016 to Feb 2018
(Network Support Associate) - Delivered excellent customer service by assessing customer needs, developing action plans, and communicating with empathy. - Ensured data accuracy by interviewing clients, recording history and confirming the problem has been solved. - Identified and fixed technical problems affecting internet service. (Real Time Analyst) - Provided timely updates on hourly statistics to the operations manager to ensure accurate tracking. - Monitoring inbound calls and queues. - Investigated and categorized specific problems in different areas to improve operations.