Virtual Assistant | Quality Assurance Specialist | Admin Assistant
Metro Manila
With several years of experience in customer service, chat support, and quality assurance within the BPO industry, I bring a strong combination of communication skills, analytical thinking, and a commitment to delivering exceptional results. Throughout my career, I have worked with leading organizations where I consistently provided high-quality customer support while maintaining professionalism and efficiency in fast-paced environments. My experience has allowed me to develop excellent problem-solving abilities, strong attention to detail, and the capacity to adapt quickly to changing business needs. In my quality assurance role, I evaluate customer interactions, monitor performance, and provide constructive feedback to clients to ensure compliance with company standards and client expectations. I collaborate closely with teams to identify improvement opportunities, analyze performance trends, and support continuous development initiatives. This experience strengthened my ability to assess processes objectively and recommend solutions that improve overall performance. Beyond my customer service and QA experience, I possess strong administrative and technical skills. I am highly proficient in Microsoft Word, Excel, and PowerPoint, including data entry, email management, report generation, pivot tables, and data analysis. I am comfortable working independently, managing multiple tasks, and maintaining accuracy under pressure. I also handle tools like Jira, Zendesk, Salesforce, Slack, Google Workspace, and Microsoft 365 when doing emails, chats, or calls on my previous and current work I am a dependable professional who values accountability, teamwork, and continuous improvement. My goal is to contribute positively to your organization by providing reliable support, maintaining high-quality standards, and helping achieve business objectives.
Teleperformance Eastwood, full_time
Aug 2023 to Present
I was a Customer Service Representative and promoted to Subject Matter Expert until I got promoted as a QA Specialist on a food delivery account through Otter. I have a current job as a Quality Assurance Specialist with working hours at 1PM-10PM (Philippine Time; GMT+8) every Monday and 9PM-6AM (Philippine Time; GMT+8) every Tuesday-Friday with weekends off.
IntouchCx Manila, full_time
Mar 2023 to Aug 2023
Handled Home Owners Account through Airbnb
Sykes Manila, full_time
Apr 2022 to Mar 2023
Handled Lodging Account through Expedia
Concentrix Philippines, full_time
Oct 2020 to Feb 2022
Handled retail account through Bed Bath & Beyond
Sequential Technology International, full_time
Jul 2019 to Aug 2020
Handled Telco account through AT&T