Chat/Email Support Representative / Customer Service Representative
Philippines
I am a BSBA graduate majoring in Operations Management with over two years of experience as a chat support agent. I’m used to handling customer concerns, communicating clearly, and staying organized in a fast-paced work environment. I may be new to remote work, but I am reliable, detail-oriented, and eager to learn. I bring a positive attitude, strong communication skills, and a commitment to doing tasks correctly and on time. I am looking for a long-term role where I can grow and contribute consistently to the team.
IQOR Philippines
Jan 2023 to Nov 2025
Provided high-quality customer support via chat and calls in a fast-paced environment. Assisted customers with travel information, reservations, ticketing, refunds, and booking changes. Resolved customer concerns with urgency while maintaining professionalism and empathy. Met performance metrics for response time, customer satisfaction, and accuracy. Demonstrated strong multitasking and problem-solving skills.