Virtual Assistant | Executive Admin | Customer Support |
Bulacan, Plaridel, Philippines
I’m a Virtual Assistant with 8 years of professional experience in administrative support, customer service, operations, property management, and financial administration, supporting U.S.-based clients and businesses. I help busy professionals stay organized by handling email and calendar management, customer communication, data entry, research, CRM updates, scheduling, documentation, reporting, invoicing, follow-ups, and day-to-day administrative tasks. I’m experienced with tools such as Microsoft 365, Google Workspace, HubSpot, Salesforce, Slack, Zoom, QuickBooks, AppFolio, Buildium, Canva, ClickUp, and Monday.com, and I’m comfortable quickly learning new systems and processes. What you can expect from me is simple: clear communication, attention to detail, consistent follow-through, and ownership of my work. I don’t just complete tasks. I make sure they are organized, accurate, and actually move things forward. If you need a dependable Virtual Assistant who can work independently, handle multiple priorities, and become a reliable part of your team, I’d be happy to help.
Freelance, freelance
Aug 2023 to Oct 2026
Reviewed and responded to chargebacks and payment disputes. Handled PayPal disputes and transaction-related investigations. Processed eligible refunds and account adjustments. Reviewed customer subscriptions and account histories. Assisted with account verification, reactivation, and closure requests. Maintained accurate case documentation and followed established fraud and dispute procedures. Worked with Zendesk, PayPal, Ethoca, Braintree, and internal administration systems. Managed sensitive customer and payment information while following security and compliance requirements.
American Express International Inc., full_time
Jan 2022 to Jul 2023
Managed high-volume cardmember inquiries (~80 daily), investigating complex fraud and disputed transactions while delivering clear explanations of processes and outcomes. Maintained precise documentation, achieved a 90.81% CSAT rating, and contributed to operational reporting, quality calibrations, and a team project that streamlined dispute setup efficiency.
TaskUS, full_time
Sep 2020 to Jan 2022
Handled complex customer escalations across phone, chat, and email, resolving critical issues while maintaining professionalism in high-stress situations. Supported frontline agents through live call monitoring, case guidance, and sharing best practices to reduce repeat escalations and improve overall service quality. Demonstrated strong multi-tasking skills and composure in a fast-paced environment.
Sitel Group, full_time
May 2019 to Sep 2020
Handled financial customer support, payment inquiries, and secure document processing while maintaining strict compliance and training in fraud/dispute setup procedures.