Customer Service Representative and Virtual Assistant
Batangas
Dedicated to ensure customer satisfaction by delivering excellent service and support. Skilled at finding effective solutions to meet customer needs and following best practices in customer service.
Project FEL and FCA, freelance
Jan 2024 to Dec 2025
Respond to customer inquiries via email, chat, or phone in a timely and professional manner Make outbound calls to new leads (often from a provided list). Provide accurate information about products or services Engage prospects and build interest quickly Set appointments or transfer qualified leads to sales teams Record call outcomes in a CRM or tracking system
TDCX (MY) Bhd Sdn, full_time
Apr 2022 to Sep 2023
Streamlined booking process for passengers Documented customer interactions in an internal database to maintain customer service history details. Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution. Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience
Teletech Management Philippines, full_time
Oct 2018 to Sep 2021
Handled inbound and outbound calls addressing customer queries related to billing. Processed bill payments promptly and efficiently. Handle bill disputes and remind upcoming bill due dates. Facilitated effective resolution for consumer connection problems. Contributed to sales growth by upselling products and services based on individual customer requirements. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Teletech Management Philippines, full_time
Jan 2014 to Nov 2016
Provided assistance to customers in resolving billing issues via phone and chat communication. Managed payment processing and collections efficiently. Facilitate resolution of common connection issues by providing troubleshooting assistance. Strengthened business growth by consistently achieving targets in sales promotions
GCS Agents Asia Pacific, full_time
May 2009 to Oct 2012
Executed call and chat activities to authenticate job and education information. Facilitated email correspondence after completing comprehensive background checks. Streamlined communication channels for improved customer service quality and efficiency