Customer Support | Email and Back Office Support
Rizal, Cainta, PH
I’m a communication professional with 7+ years of experience in customer support, email and back-office operations, healthcare, insurance, and administrative roles. I’m experienced in handling customer inquiries, processing documentation, managing emails, data entry, and coordinating tasks accurately and efficiently. I’m detail-oriented, adaptable, and committed to providing excellent customer service while ensuring smooth day-to-day operations.
TOA Global, full_time
May 2025 to Present
Data Entry Coordinator – TOA Global | Client: Bradnam’s Windows & Doors Provided data entry and back-office support for Bradnam’s Windows & Doors, ensuring accurate and timely processing of customer and project-related information. Responsibilities included reviewing and entering data, processing quotes and orders, updating records, handling documentation, and coordinating information across internal teams. Worked with shared mailboxes and internal systems to manage requests efficiently and ensure tasks were completed within required timelines. Key Responsibilities & Achievements: * Accurately processed and maintained customer, product, quote, and order information. * Reviewed documents and requests for completeness and accuracy before processing. * Managed email and shared mailbox requests and routed tasks to the appropriate team. * Assisted with preparing and updating quotations based on project requirements. * Coordinated with internal teams to clarify information and resolve data discrepancies. * Maintained organized records and ensured timely completion of assigned tasks. * Consistently demonstrated attention to detail and accuracy while handling multiple transactions and priorities. * Helped support smooth day-to-day back-office operations through reliable and efficient data processing.
Proview Global Administration, Inc., contract
Oct 2024 to Feb 2025
Benefits Administration Specialist – ProView Global | U.S. Client Provided back-office and administrative support for a U.S.-based healthcare and benefits account, ensuring accurate and timely processing of employee benefits-related information and documentation. Reviewed and processed requests, maintained records, verified data, and followed established procedures and client requirements. Key Responsibilities & Achievements: * Processed and reviewed benefits-related requests and employee information accurately and efficiently. * Verified data and documentation to ensure completeness, accuracy, and compliance with client requirements. * Maintained and updated records while handling confidential employee and benefits information with discretion. * Managed multiple tasks and requests while meeting productivity, quality, and turnaround-time requirements. * Communicated with internal teams to clarify information and resolve discrepancies. * Followed standard operating procedures and client guidelines to ensure consistent and accurate processing. * Demonstrated strong attention to detail when handling sensitive data and high-volume administrative tasks. * Contributed to efficient back-office operations by completing transactions accurately and within required timelines.
Asia Pacific Group, full_time
Feb 2024 to Sep 2024
Customer Service Executive / Sales & Marketing Executive – Asia Pacific Group Client: Budget Policy – Australian Health Insurance Provided customer service, sales, and marketing support for Budget Policy, an Australian health insurance comparison platform specializing in OSHC (Overseas Student Health Cover) and OVHC (Overseas Visitor Health Cover). Assisted prospective customers with health insurance inquiries, explained available policy options, conducted outbound calls, generated and followed up on leads, and supported customers throughout the insurance inquiry and purchasing process. Key Responsibilities & Achievements: * Handled customer inquiries regarding Australian health insurance, including OSHC and OVHC policies. * Provided clear information about available health insurance options, coverage, requirements, and policy features. * Conducted outbound calls to prospective customers and leads to promote suitable insurance options. * Generated, managed, and followed up on leads to support sales and customer conversion. * Assisted international students, visitors, and other customers in understanding their health insurance options based on their needs and circumstances. * Maintained accurate customer information and updated records throughout the sales process. * Coordinated with internal teams and insurance providers when additional information or assistance was required. * Provided professional and customer-focused support while handling multiple inquiries and leads. * Developed strong knowledge of Australian health insurance products, customer service, sales, lead generation, and relationship management.
Independent Contractor - Native Camp and Weblio, freelance
Oct 2023 to Present
ESL Teacher – Native Camp & Weblio Provided online English instruction to international students, primarily Japanese learners, through one-on-one virtual lessons. Delivered engaging and personalized lessons while adapting teaching approaches to different learning levels, needs, and communication styles. Key Responsibilities & Achievements: * Conducted one-on-one online English lessons for students with varying proficiency levels. * Taught conversational English, pronunciation, vocabulary, grammar, and communication skills. * Adapted lesson delivery and teaching techniques based on individual student needs and learning objectives. * Maintained a friendly, encouraging, and professional learning environment. * Provided constructive feedback to help students improve their English communication skills. * Communicated effectively with students from different cultural and linguistic backgrounds. * Managed lesson schedules and ensured timely attendance and completion of assigned classes. * Used online teaching platforms and digital tools to deliver interactive lessons. * Built rapport with students and encouraged active participation and confidence in using English. * Strengthened cross-cultural communication, active listening, patience, and interpersonal skills through online teaching.
Chubb Business Services, full_time
Jan 2020 to Jan 2023
Operations Support Officer – Chubb Business Services Client: Chubb Hong Kong – Non-Life Insurance Account Provided back-office and operations support for Chubb’s Hong Kong non-life insurance account, assisting with the processing and administration of insurance policies and related documentation. Ensured accurate and timely completion of transactions while following client procedures, quality standards, and established workflows. Key Responsibilities & Achievements: * Processed and reviewed insurance policy-related documents and transactions for the Hong Kong non-life insurance account. * Verified information and documentation for accuracy, completeness, and consistency before processing. * Performed data entry and maintained accurate policy and customer records in internal systems. * Assisted with policy administration and other insurance-related back-office processes. * Reviewed requests and supporting documents and coordinated with relevant teams when clarification was required. * Managed multiple transactions and priorities while meeting required turnaround times and productivity targets. * Maintained a high level of accuracy and attention to detail when handling insurance data and confidential information. * Followed established procedures, quality standards, and client requirements to ensure compliant and consistent processing. * Contributed to efficient day-to-day insurance operations through timely and accurate transaction processing. * Developed strong knowledge of non-life insurance operations, policy administration, documentation, and back-office processing.
Fasttrack Solutions, Inc., full_time
Jul 2019 to Dec 2019
Marketing Associate – FastTrack Solutions Products & Services: SAP Solutions Provided sales and marketing support for SAP products and services through outbound calling, lead generation, prospect engagement, marketing events, and booth activities. Engaged with prospective business clients, introduced SAP solutions, identified potential needs, and generated opportunities for the sales team. Key Responsibilities & Achievements: * Conducted outbound calls to prospective business clients to introduce SAP products and services. * Generated and qualified leads based on client needs, business requirements, and level of interest. * Communicated the key benefits and value of SAP solutions to prospective customers. * Handled company booths during trade shows, conferences, exhibits, and other marketing events. * Engaged with event attendees, introduced products and services, answered initial inquiries, and collected potential leads. * Assisted in organizing and executing marketing events and promotional activities. * Followed up with leads generated through outbound campaigns and marketing events. * Maintained accurate prospect and lead information in company systems. * Coordinated with the sales team by endorsing qualified leads and relevant customer information. * Supported promotional campaigns and other marketing initiatives to increase brand and product awareness. * Developed strong B2B communication, customer engagement, sales, event marketing, and lead-generation skills.
24-7 Intouch Philippines, Inc., full_time
Jun 2016 to Feb 2019
Customer Experience Associate / Email Support – 24-7 Intouch Philippines Client: Lyft Provided customer experience and email support for Lyft, handling customer inquiries, concerns, and service-related issues through Zendesk. Delivered accurate, timely, and professional assistance while following client policies, procedures, and service standards. Key Responsibilities & Achievements: * Managed customer inquiries and support cases through Zendesk, primarily via email. * Assisted customers with account, ride, payment, and service-related concerns. * Investigated customer issues and provided appropriate resolutions based on established policies and procedures. * Reviewed customer and transaction information to accurately assess and resolve concerns. * Maintained clear, professional, and empathetic written communication with customers. * Documented customer interactions, actions taken, and resolutions accurately in Zendesk. * Used Zendesk ticketing and case-management features to organize, track, and resolve customer concerns. * Escalated complex or unresolved cases to the appropriate teams when necessary. * Managed multiple tickets and customer cases while meeting quality, productivity, and response-time targets. * Followed data privacy and security procedures when handling customer information. * Consistently demonstrated strong attention to detail, written communication, problem-solving, and customer service skills.