Albert J.

Operations Admin VA | Admin Support, Account and Project Management

Negros Occidental

Overview

I’m an experienced Operations and Admin VA with a strong background in administrative support, team management, customer operations, and training. I have experience managing schedules and bookings, CRM records, client communication, follow-ups, reporting, and day-to-day operations. With years of supervisory and management experience, I can handle both administrative tasks and broader operational responsibilities with minimal supervision.

Skills and Tools

• Calendar Management
• Email Management
• Data Entry
• Document Management
• File Organization
• Google Workspace
• Microsoft 365
• Zoom
• Slack
• Project Management
• Asana
• Monday.com
• Basecamp
• Jira
• Confluence
• Process Documentation
• Quality Control
• SOP Creation
• Scheduling
• Appointment Booking
• Client Communication
• Task Management
• Notion
• ClickUp
• Microsoft Excel
• Microsoft Teams
• Calendly
• Loom
• Google Meet
• Microsoft Outlook

Work History

• Admin Assistant

  TidyTask, part_time

  Feb 2026 to Present

  • Manage bookings, and appointment schedule, rescheduling and calendar coordination. • Conduct inbound and outbound lead outreach to convert inquiries into confirmed bookings. • Handle customer communications, including quotations, confirmations, and follow-ups. • Coordinate with cleaners and customers regarding schedules and job details. • Maintain accurate CRM records and support daily administrative operations.

• Training Manager

  Qualfon, full_time

  Mar 2025 to Feb 2026

  • Directed enterprise training strategy aligned with business KPIs. • Managed training teams and standardized onboarding programs.

• Debt Collections Supervisor

  Bluechip Collections, full_time

  Oct 2024 to Feb 2026

  • Led and coached collections team to exceed recovery targets. • Ensured regulatory compliance through call audits and quality reviews. • Managed escalations and negotiated complex payment arrangements. • Prepared detailed operational performance reports.

• Training Supervisor

  Qualfon, full_time

  Jun 2019 to Mar 2025

  • Supervised trainers and aligned programs with operational objectives. • Developed learning modules and conducted training needs analysis.

• Customer Support Training Specialist

  Qualfon, full_time

  Mar 2016 to Jun 2019

  • Designed and delivered customer service training programs. • Evaluated training effectiveness through performance metrics.

• Performance Compliance Analyst

  Qualfon, full_time

  Dec 2011 to Mar 2016

  • Analyzed operational metrics and prepared executive reports. • Recommended process improvements based on data trends.

• Customer Service Representative

  Qualfon, full_time

  Nov 2011 to Dec 2011

  • Resolved customer inquiries while maintaining high satisfaction ratings.