Healthcare VA | Patient Care Coordinator | Talent Acquisition HR
Negros Occidental
Versatile, proactive, and detail-oriented Registered Psychometrician and Administrative Specialist with over five years of experience spanning executive administrative support, healthcare coordination, HR operations, and clinical intake. Proven track record in high-volume appointment setting, confidential records governance (201/202 files), company-provided EMR/EHR management, end-to-end recruitment support, and custom tracking tool creation. Combines behavioral science expertise with exceptional integrity, clear communication, and a solutions-oriented approach to streamline remote workflows and support international leadership teams. CORE COMPETENCIES & KEY SKILLS: • Psychiatric & Clinical Operations: Clinical & Psychiatric Intake, Telephone Triage, Patient Scheduling, Care Plan Navigation, Medical Correspondence, Psychological Report Documentation, Medical Scribing, Care Coordination, Remote Patient Monitoring, EMR/EHR Systems Navigation. • Patient & Provider Liaison: Multidisciplinary Team Coordination, Family Liaison, Mental Health Case Management, Patient Education. • Administrative & Executive Support: Calendar Management, Multi-Channel Email Handling, Business Correspondence, Task Tracking, Document Control, Custom Tracking Tool Creation. • Human Resources & Talent Acquisition: Full-Lifecycle Recruitment Support, Candidate Screening, Onboarding/Offboarding, 201/202 File Governance, Employee Relations, DTR & Timekeeping Audits. • Technical & Software Tools: Google Workspace, Microsoft Office Suite, Slack, Zoom, Canva, Email & Database Management. • Professional Strengths: Exceptionally reliable, self-driven, and adaptable team partner who takes early initiative to streamline operations; combines rapid mastery of virtual software with a teachable mindset, unyielding integrity, empathy, and strict confidentiality.
Wellness Clinic, Riverside Medical Center, Inc., full_time
Nov 2021 to Mar 2023
• Calendar & Schedule Optimization: Managed end-to-end appointment calendars and capacity tracking for counseling, psychotherapy, and Annual Physical Exams (APE). • Clinical Intake & Authorizations: Conducted structured intake interviews and preliminary phone triage; processed Letters of Authorization (LOAs) and payment verifications. • Multi-Channel Inquiry Handling: Handled high-volume patient and corporate client communications via email and phone regarding service packages and scheduling. • Company-provided EHR Data & Reporting: Updated electronic health records under strict data privacy standards; compiled monthly utilization reports and authored psychological profiles for corporate hiring and promotional decisions. Conducted structured psychiatric intake interviews, pre-evaluations, and telephone triage to assess patient needs prior to specialist consultation. • Managed company-provided EMR workflows and clinic calendar scheduling for psychotherapy sessions and Annual Physical Exams (APE). • Handled high-volume patient calls and email correspondence regarding medical service packages, appointment tracks, and preparation guidelines. • Verified Letters of Authorization (LOAs), insurance forms, and billing authorizations prior to consultation sessions. • Updated company-provided electronic health records with strict adherence to data privacy regulations and compiled monthly administrative utilization reports.
EMB Lending Corporation, full_time
May 2021 to Jul 2021
• Administrative Workflow Optimization: Created custom tracking spreadsheets and tools to streamline operational workflows, branch communications, leave forms, and timekeeping (DTR) audits. • Recruitment & Onboarding Support: Assisted in full-lifecycle recruitment including candidate screening, administering hiring exams, conducting interviews, and spearheading onboarding setups. • Records & Compliance Governance: Maintained, audited, and updated confidential 201 employee files; coordinated mandatory submissions with statutory government agencies (SSS, PhilHealth, PAG-IBIG, BIR). • Document Control: Drafted transmittals, official memos, travel passes, bank setup forms, and Certificates of Employment (COE) with high precision.
Panasiatic Solutions, full_time
Jun 2020 to Feb 2021
• Confidential File Management: Governed, audited, and archived over 200 confidential 202 employee files while upholding strict corporate compliance and data privacy protocols. • Email Flow & Correspondence: Directed high-volume internal administrative email communication channels regarding suspensions, medical 'Fit to Work' clearances, and leaves. • Meeting & Disciplinary Coordination: Scheduled formal corporate hearings and investigative meetings, preparing agendas, tracking attendance, and issuing Show Cause Memos. • Managed confidential email channels regarding employee medical suspensions, leaves, and "Fit to Work" clearances.
STI West Negros University, full_time
Jan 2019 to Jun 2020
• Liaison Officer Services: Coordinated schedule tracking, urgent support plans, and multi-party conferences among leadership, faculty, and families. • Data Encoding & Analytics: Encoded and synthesized consultation records and post-event evaluation data into comprehensive monthly executive reports; conducted offboarding exit interviews. • Counseling and Seminars Served as Liaison Officer coordinating urgent interventions, follow-up care plans, and schedules among students, families and administrative leadership. • Maintained, encoded, and archived consultation records and psychometric assessment data in compliance with privacy guidelines.
Better Days Ahead Recovery Center Inc. (Private Drug Rehabilitation Center for Person With Substance Use Disorder), full_time
Jan 2018 to Jan 2019
• Clinical Documentation & Tracking: Monitored ongoing patient progress and medication adherence remotely and in-facility, submitting accurate tracking reports to leadership. • Multidisciplinary Liaison: Served as primary contact between clients, families, psychiatrists, and allied health staff to align treatment schedules. Executed clinical intake interviews, risk screening, and psychological test batteries to map out detailed patient medical and psychiatric histories. • Tracked patient progress and medication adherence remotely and in-facility to ensure continuity of care. • Acted as primary liaison between patients, families, psychiatrists, and allied health staff to coordinate referrals and care plan updates. • Facilitated structured psychoeducational sessions and therapeutic activities for patients and families.