Collections Specialist
Philippines
I worked as a Customer Service and Collections Specialist where I handled both inbound and outbound calls for U.S.-based accounts. My responsibilities included managing billing inquiries, past-due accounts, dispute resolution, and payment processing. I ensured compliance and accuracy in all my work while providing empathetic support to customers. I regularly used tools like AVAYA, CITI Phone, and various CRM systems to manage calls and document interactions effectively. Before that, I gained experience in food service, where I provided direct customer service and handled multiple tasks simultaneously. This role helped me develop strong communication, problem-solving, and multitasking skills. It also taught me the importance of efficiency, teamwork, and maintaining professionalism under pressure.
Alorica Inc. , full_time
Apr 2021 to Feb 2026