Billing Specialist with Customer Service experience
Nueva Ecija, San Jose, Philippines
I have over 8 years of professional experience in billing, accounting, collections, and customer service. My background has allowed me to develop strong skills in financial administration, account management, customer relations, and handling billing and collection processes.
Amkor Worldwide Services LLC-ROHQ, full_time
Apr 2024 to Mar 2026
• Review and analyze billing discrepancies, customer claims, and invoice errors • Process credit memos and rebill transactions accurately and in a timely manner • Validate supporting documents such as contracts, pricing agreements, and delivery records • Coordinate with Sales, Customer Service, and Accounting teams to resolve billing issues • Ensure compliance with company policies and accounting standards • Maintain organized records of all credit and rebill transactions • Monitor and reconcile accounts affected by credits and rebills • Assist in month-end closing activities related to billing adjustments • Respond to customer inquiries regarding billing corrections
SM Development Corporation, full_time
Sep 2023 to Apr 2024
• Receives queries, requests, and complaints sent by clients via email. • Determines proper disposition and create CRM tickets accordingly. • Endorses completed tickets to the processing team within the set turnaroundtime • Provides appropriate responses to clients using the standard spiel. • Drafts other responses for approval, as may be necessary. • Escalates concern effectively. • Ensures 100% accuracy of all encoded information in the system, asauthorized. • Participate effectively in the monthly team meeting. • Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers • Perform other duties as may be required by immediate head.
SM Development Corporation, full_time
Mar 2018 to Sep 2023
• Computation of condominium dues and other assessments • Timely and accurate release of monthly Statement of Accounts (SOA) • Receipting of collections are deposited intact within set cut-off • Implementation of collection policy • Follow up payment of delinquent unit owners/tenants and/or inform on any declined credit card/check payment, if applicable • Closely monitor Accounts Receivable and exert collection efforts in accordance to collection policy • Preparation of Accounts Receivable Aging Reports • Input applicable data into the company system and/or update manual monitoring • Provide timely feedback to customers in relation to their billing and payment concerns thru emails and client servicing. • Reconciliation of billed assessments and payments received versus individual customer ledger • Maintain updated filing of Billing and Collection related record • Special projects/tasks related to position