E-commerce VA | Shopify•Etsy•eBay•Amazon•Faire | E-commerce Specialist
Cavite
Let my tools and skills speak for you. ★ Core Expertise Shopify, eBay, Etsy, Faire & Amazon Shopify Store Building, Theme Customization & Conversion Optimization Product Listing, Optimization & SEO Enhancement Order Processing, Fulfillment & Inventory Management Supplier Coordination & Dropshipping Fulfillment Product Research, Competitor Analysis & Market Trend Analysis Customer Service, Returns, Refunds & Dispute Resolution Cross-Listing & Multi-Platform Synchronization Discount Campaigns, Promotions & Bundle Offers Paid Advertising: Meta Ads, Google Shopping & TikTok Ads Data Entry, Reporting & Performance Tracking ★ Tools & Platforms Shopify Seller Dashboard, eBay Seller Hub, Amazon Seller Central, Etsy Dashboard, Buy Button, Point of Sale Faire Sell Wholesale, Shopify Inbox Customer support and CRM tools: Gorgias, Richpanel, Live Chat Slack, Discord, Zoom, Trello, Asana AutoDS, Dropshipzone, Wholesale2B, CedCommerce, Easync, Litcommerce Zik Analytics, Jungle Scout, Helium10, SellerAmp, Alura, Everbee, Etsy Hunt, Accio Google Trends, Google Analytics, Google Workspace, Google Sheets & Excel Shopify apps for upsells, bundles and reviews. AI tools: ChatGPT, Midjourney, Gemini AI, Grok, Apollo AI ★ Creative & Marketing Skills SEO-Friendly Titles, Descriptions & Tags Email Marketing & Automation Shopify Theme Editing with HTML, CSS & Liquid Product, Landing & Collection Page Design; Responsive, Mobile-Friendly Layouts Product Photo Enhancement & Background Editing Using Canva & AI Tools Basic Graphic & Product Design Print-on-Demand Product Setup Marketing Strategy & Competitive Pricing ★ Soft Skills Detail-Oriented & Organized Strong Time Management & Multitasking Excellent Communication, Collaboration & Client Relationship Building Empathetic, Solution-Focused Customer Support Reliable, Dedicated, and Results-Driven Let me be the extra pair of hands who’ll assist you in constructing your own Success.
OKLM LLC, full_time
Dec 2025 to Jun 2026
Managed day-to-day operations of Shopify stores including product uploads, pricing updates, and inventory management. Built and customized Shopify stores using Shopify themes to improve user experience and conversion rates. Edited and optimized Shopify themes using Liquid, and Css. Developed and customized product pages, landing pages, and collection pages within Shopify themes. Implemented responsive design to ensure mobile-friendly and cross-device compatibility. Integrated Shopify apps and third-party tools for upsells, bundles, reviews, and marketing automation. Created custom sections, templates, and theme adjustments to match brand identity. Optimized product listings with SEO-focused titles, descriptions, and tags to improve visibility. Built and formatted size charts, product descriptions, and content sections using HTML inside Shopify. Managed order processing, fulfillment, and customer experience workflows. Implemented discount campaigns, promotions, and bundle offers to increase sales. Monitored store analytics and performance metrics to improve conversion rates.
Retro Snap . Com, full_time
Nov 2025 to Jan 2026
Managed customer support across email, live chat, and social channels using Gorgias, Richpanel, and Shopify Inbox Assisted customers with order tracking, modifications, cancellations, address changes, and delivery issues Processed returns, refunds, and exchanges using Richpanel self-service workflows in line with store policies Updated orders, customer records, and internal notes in Shopify Admin. Utilized Gorgias automation, macros, and FAQs to improve response times and reduce repetitive tickets Resolved payment, discount, and checkout issues; escalated technical cases when needed Maintained high customer satisfaction through empathetic, solution-focused support.
Petspesh AU. LTd, part_time
Jun 2025 to Sep 2025
Managing end to end store operations on Shopify, eBay, Etsy and Amazon Looking and Coordinate with suppliers. Ensuring to order the right item for the buyers, Processing Orders, Handling Disputes and return Meta Ads , Google Shopping, Tiktok Advetisement Campain set up,Creatives testing, Audience Targeting,Optimizing Engagement and Conversions. Ensure orders are processed promptly and accurately Ensure all complaints are handled professionally and resolved efficiently. Utilized tools such as Zik Analytics for Product Sourcing, Autods dropshipping supplier, Shopify apps like Cedcommerce for cross listing. Seller Hub for messaging the client, Omnisend for email marketing, Hubstaff and workpuls for time tracking, Helium 10, Jungle Scout for Amazon, Everbee etsy hunt for Etsy, Printify for Print on demand, Shopify theme, Dropshipzone for supplier. Encoded sales data and generated performance reports for strategic decision-making. Managed an independent dropshipping business, including product selection, supplier coordination, and order fulfillment. Encoding sales thru google sheet and excel. Dispatching Orders for buyer’s Inventory Management ensure all the products listed have stocks, Adding Additional products, optimizing listing make it Seo Friendly title and Description, make the prices competitive but the profit still there, make a good and attractive primary photo of product using Ai and Canva.
Robert Scotts LTD., full_time
Nov 2023 to Jun 2025
Managed end-to-end store operations on Shopify, eBay, Etsy, and Amazon, achieving a 15% increase in sales traffic through optimized product listings and SEO. Processed orders, handled disputes, and managed returns, maintaining a 98% customer satisfaction rate. Utilized tools such as Zik Analytics, Easync, and Hubstaff to monitor performance and enhance listings. Provided exceptional customer service and built strong client relationships. Encoded sales data and generated performance reports for strategic decision-making. Managed an independent dropshipping business, including product selection, supplier coordination, and order fulfillment. Experienced in using Dropshipzone, Cedcommerce, Shopify apps, ChatGPT, Midjourney, Printify, SellerAmp, Alura, Printful, Helium10, Jungle Scout, Amazon Seller Central, and eBay Seller Hub.