Operation Specialist & Lead Generation VA
Metro Manila
Operations Specialist and Lead Generation VA with experience supporting business operations through lead generation, prospect research, administrative coordination, customer support, email marketing, and database management. Skilled in researching and qualifying prospects, maintaining accurate lead databases, managing documentation and follow-ups, coordinating administrative tasks, and supporting outreach initiatives. Detail-oriented and organized, with the ability to manage multiple priorities, work independently, and adapt quickly to new systems and processes. Experienced with Google Workspace, CRM platforms, email marketing tools, and other digital applications used to support efficient day-to-day operations.
Aesthetic & Wellness Medspa, part_time
Aug 2026 to Present
Manage client communications, appointment scheduling, reminders, and follow-ups. Assist with calls, email, and SMS marketing campaigns using GoHighLevel. Maintain client records, organize databases, and track follow-ups and treatment promotions. Create promotional materials using Canva and support general administrative tasks. Coordinate interviews, manage documentation, and assist with day-to-day operations.
Entertainment & Event Promotion Business, part_time
Jan 2026 to Sep 2026
Schedule and publish social media content across Facebook, Instagram, and TikTok. Create and manage email campaigns using Wix Email Campaigns. Design promotional flyers and event invitations using Canva. Assist with content planning, post scheduling, and online audience engagement.
Maternal & Postpartum Care Brand, part_time
Jan 2026 to Jul 2026
Built and maintained prospect lists of boutiques, doulas, IBCLCs, and healthcare providers across the U.S. Supported email outreach campaigns and maintained organized project files in Google Drive Built and verified prospect lists using Apollo.io, RocketReach, Hunter.io, and web research
Maternal Wellness E-commerce Brand, full_time
May 2024 to Jan 2026
Conducted deep-dive market research and lead mining to identify high-quality prospects Managed email and DM outreach campaigns to increase brand partnership opportunities.
Outrex Building Materials, full_time
Mar 2023 to Apr 2024
Managed the end-to-end purchase order (PO) lifecycle, including shipment tracking and logistical coordination to ensure 100% on-time delivery and quantity accuracy. Partnered with warehouse and operations teams to optimize inventory levels
Safeway Philtech, full_time
Jun 2020 to Feb 2023
Maintained a First Contact Resolution (FCR) rate of 88% across multi-channel interactions (Voice, Chat, and Email) Documented detailed interaction logs within CRM systems Facilitated back-end system navigation and digital fulfillment support for US-based pharmacy and retail staff to ensure seamless operational workflows
Variety of local businesses in the Philippines, freelance
Feb 2020 to Dec 2023
Managed social media content across Facebook, Instagram, and TikTok to grow brand visibility. Created engaging posts, short-form videos, and marketing content using Canva and CapCut Managed community engagement, including comments, messages, and audience interactions
SPI Global, full_time
Dec 2018 to Apr 2020
Generated monthly performance reports that identified bottlenecks, improving turnaround time by 10%. Monitor task statuses and proactively resolve delays between writers, editors, and reviewers.