Order Management Specialist | Quality Analyst | eCommerce Operations
Bulacan
Highly adaptable Order Management Specialist with experience in eCommerce operations, global fulfillment, quality auditing, and customer support. Skilled in SAP, Power BI, Zendesk, ESB, Deployteq (Clang), and multi‑marketplace operations including Shopee, TikTok Shop, Lazada, Amazon, Temu, and SHEIN. I specialize in resolving discrepancies, improving process accuracy, and coordinating with cross‑country teams. Strong background in customer service, market research, pharmaceutical sales, and digital content management
vidaXL, full_time
Jun 2025 to May 2026
• Managed complete order workflows and conducted quality audits across global channels. • Validated pricing, margins, invoices, and logistics fees to prevent errors. • Resolved Z‑Block issues by verifying customer data and approving accurate releases. • Coordinated redelivery and RTS cases with logistics teams. • Handled high‑volume orders from NZ, AU, EU, US, UAE, JP, and CA. • Collaborated with teams in India, Netherlands, China, and the US. • Used Deployteq for bulk customer communications and ESB for bulk uploads. • Utilized SAP, Power BI, Nexus, Zendesk, Automate Studio, Python (basic), CRM tools.
Jebb_closet, full_time
Dec 2020 to May 2024
• Managed end‑to‑end eCommerce operations across Shopee, TikTok Shop, and Lazada. • Responded to customers via Facebook Page, Messenger, and platform chats. • Created and optimized product content using Canva, CapCut, PicsArt, Remini, ChatGPT. • Ran Facebook Ads to increase reach, engagement, and conversions. • Coordinated courier applications, delivery issues, and order logistics. • Managed cancellations, disputes, returns, and order status updates. • Updated daily inventory, pricing, and order tracking using Excel/Sheets. • Led store strategy, marketing, logistics, and customer experience as the business owner.