EXPERIENCED Customer Service Representative | Virtual Assistant
Rizal
Experienced and results-driven professional with a diverse skill set in administrative support, customer service, and virtual assistance. I am highly diligent, detail-oriented, dependable, and committed to delivering high-quality work with integrity. π₯π₯π₯ ππ‘ππ π ππ«π’π§π ππ¨ ππ‘π ππππ₯π π₯π₯π₯ β‘ General Virtual Assistant β‘ Healthcare Administrative Support β‘ Data Entry Specialist β‘ Medical Billing β‘ Administrative Virtual Assistant β‘ Appointment Schedule β‘ Social Media Support β‘ Customer Service (Voice, Chat, Email) β ππ©ππ§ ππ¨π« π π¨π« ππ¨ππ‘ ππ¨π§π πππ«π¦ ππ§π ππ‘π¨π«π-πππ«π¦ ππ«π¨π£ππππ¬ β π Why Hire Me? β±οΈπ€ Reliable, proactive & easy to work with π»β‘ Tech Savvy & Fast learner ππ Time Zone & Data Security πΆπ Equipment ready with backups (internet & power supply) My primary objective is to provide timely, accurate, and professional service, ensuring excellent results and long-term client satisfaction. I am dedicated to helping businesses stay organized, efficient, and focused on growth.
Kontota Pet Mobile Grooming, full_time
Sep 2025 to Present
Managed daily operations by coordinating schedules, emails, and appointments while monitoring inbound leads to ensure timely responses and proper appointment routing. Efficiently distributed appointments to the appropriate routes to maintain smooth operations and customer satisfaction. Provided customer support through chat, email, and phone, ensuring prompt and professional lead handling. Also managed social media tasks, including Instagram content, and assisted with basic Google Ads oversight.
R1RCM, full_time
May 2024 to Jun 2025
Worked as a Senior Associate Specialist supporting Ascension, USA Health, Providence, and various hospitals across the United States. Delivered exceptional customer service by understanding customer concerns, identifying underlying issues, and providing effective solutions to product and service-related challenges. Consistently maintained a friendly, empathetic, and patient approach, achieving a 99% 5-star customer satisfaction rating. Assisted with corrections and account adjustments to ensure issues were resolved promptly and accurately, while also handling patient accounts and collecting outstanding balances.
Wingtel, full_time
Feb 2022 to Jan 2024
Worked as a Customer Support Operations Specialist for Verizon, assisting customers with account-related concerns, payment transactions, and service inquiries. Assessed customer situations to determine when account modifications were needed and recommended suitable mobile plans based on their needs. Handled customer complaints professionally, provided effective solutions, and ensured a positive customer experience.
Convergys, full_time
May 2016 to Jan 2019
Provided technical support for AT&T customers by managing call flow, troubleshooting phone-related issues, and making necessary adjustments to resolve potential problems. Conducted in-depth product and issue assessments to identify concerns and deliver effective solutions. Assisted customers with locked accounts and ensured all technical support interactions were handled efficiently and professionally while maintaining excellent customer service.