Operations Manager | Executive Assistant
Batangas, Batangas City, Philippines
Operations and Executive Support professional with 15+ years of experience across customer operations, administration, staffing, team coordination, and business operations. I help businesses keep their day-to-day operations organized, priorities moving, and communication clear. My experience includes customer support, scheduling, workforce coordination, recruitment and onboarding, vendor and procurement management, inventory, process improvement, documentation, and executive support. I’m comfortable working independently in remote environments, managing multiple priorities, following through on tasks, and solving operational issues before they become bigger problems. I bring a practical, hands-on approach to operations and enjoy creating structure, improving processes, and helping teams work more efficiently.
Ploomo AUSTRALIA, freelance
Jun 2026 to Jul 2026
Supported recruitment for Australian clients across administrative, sales, lending, and operations roles. • Conducted 50+ candidate outreach activities daily through calls, emails, and follow-ups • Sourced and screened candidates based on role requirements • Coordinated interview schedules and multiple daily screening calls • Maintained recruitment pipelines, candidate records, and ATS updates • Followed up with candidates throughout the hiring process • Collaborated with hiring managers and operations teams to support timely hiring outcomes • Used ChatGPT and AI tools to streamline candidate communications and administrative tasks
HAMPR AUSTRALIA, freelance
Aug 2025 to Mar 2026
Supported Australian clients across customer operations and staffing, helping keep day-to-day services, communication, and workflows on track. • Handled customer inquiries through phone, email, SMS, and live chat • Coordinated daily operations across customers, staff, and internal teams • Managed customer records, follow-ups, and communications in HubSpot • Coordinated with staffing suppliers to support workforce planning and service continuity • Reviewed agency invoices against completed shifts for billing accuracy • Improved communication templates, forms, and internal workflows • Created operational documentation and case studies to help identify recurring issues and improve processes
Kalye Barako Brew Coffee Trading, full_time
Feb 2022 to Present
Co-founded and managed the day-to-day operations of a specialty coffee business, working closely with the Founder & CEO to keep people, suppliers, customers, and processes moving. • Managed procurement, purchasing, suppliers, inventory, and order fulfillment • Forecasted stock requirements and coordinated replenishment • Recruited, trained, and supervised staff • Created SOPs, training materials, and operational documentation • Managed customer service and resolved escalated concerns • Coordinated schedules, reports, budgets, and business documents • Built relationships with suppliers, partners, and stakeholders • Identified bottlenecks and improved workflows • Planned promotions, product launches, and community events • Grew social media to 15,000+ organic followers
RKH QITARAT DOHA, QATAR, full_time
Oct 2019 to Jan 2022
* Managed daily operations and service delivery of Doha Metro. *Managed Infrastructure Access, power and train shunting * Handled main line and depot train operations, fault management, and emergency response. * Monitored customer flow and ensured safety via CCTV. *Lead the train, depot and station evacuation *Make quick but smart decision during degraded and emergency situation. *Coordinate with the Station Masters, Train attendants, Maintenance team, contractors and Station Agents during normal, degraded and emergency operation.
SERCO Dubai UAE, full_time
Feb 2010 to Oct 2019
* Led safety enforcement and station operations. * Delivered customer support, managed emergencies, and handled administrative responsibilities. * Conducted train driving, evacuation drills, PA system announcements, and access control. * Responsible for issuing Permit to Work (PTW) and Permit to Enter (PTE) to contractors working within station premises * Ensured all contractors strictly adhered to station safety protocols and operational guidelines * Monitored compliance with safety standards during maintenance and third-party work activities * Reported all station-related faults and incidents to the Fault Controller for timely resolution * Driving the train manually during normal, degraded and emergency situation. * Conducted station, train and wayside evacuation * Maintained accurate records of PTW/PTE issuances and fault reports for audit and review purposes * Acted as point-of-contact for on-site coordination between operations, maintenance teams, and contractors