Short-Term Rental Operations VA
Cebu
Hi! I’m Claire — a Short-Term Rental Operations Specialist and Virtual Assistant who knows how to keep things running smoothly, even when the unexpected happens. With 4+ years of experience in short-term rental management, I’ve supported the daily operations of 29 properties across London, Bali, and Dubai. I’ve handled guest communication, reservations, check-ins and check-outs, housekeeping and maintenance coordination, listing and calendar updates, and day-to-day administrative tasks across platforms including Airbnb, Booking.com, VRBO, and Plum Guide. But my experience goes beyond property management. I also have a background in customer service, technical support, inside sales, SEO, and e-commerce support. This has taught me how to communicate with different types of customers, troubleshoot problems, manage priorities, follow processes, and stay professional even in challenging situations. I’m comfortable working with tools such as Hospitable, Zendesk, Gorgias, Shopify, Google Workspace, Microsoft Workspace, Canva, Slack, Asana, and Google Sheets. What sets me apart is that I don’t simply complete tasks—I take ownership of them. If a guest has a problem, a property needs attention, or something falls through the cracks, I don’t just pass it along. I follow up, coordinate with the right people, and make sure it gets resolved. I’m organized, adaptable, a quick learner, and someone you can trust to work independently while keeping you informed. If you’re looking for a reliable VA who can handle guest support, property operations, customer service, and administrative tasks, I’d be happy to help take some of the workload off your plate.
TenX Digital Media Corp, full_time
Jun 2022 to Aug 2026
Offers assistance and answer questions by providing rates, terms and conditions of rental. Handles guest complaints in most effective manner possible. Assist guest in check-ins providing information on various services within home. Gathering guest details to prepare for their arrival. Offering other properties incase property inquired is not available Playing and adjusting rates.
Mandaue Foam Industries, Inc., full_time
Apr 2019 to Jun 2022
Provided customer support via email and live chat, assisting with product inquiries, orders, deliveries, and after-sales concerns. Processed online orders, coordinated with warehouse and logistics teams, and supported online sales alongside the Marketing team.
411 BPO Group of Companies, full_time
May 2018 to Mar 2019
EXL Service Philippines, full_time
Jan 2016 to May 2018
Teleperformance, full_time
Jan 2015 to Dec 2015