Customer Support Specialist
Negros Occidental
Hi! I'm a dedicated Customer Support Specialist with over 7 years of experience in customer service, technical support, and sales. Throughout my career, I've worked with customers over the phone, helping resolve billing concerns, account issues, internet and phone service problems, and providing excellent customer experiences. For the past 5 years, I've worked remotely, which has strengthened my ability to work independently, manage my time effectively, and consistently meet performance goals with minimal supervision. I'm comfortable handling a high volume of calls while maintaining professionalism, empathy, and attention to detail. I'm experienced with CRM systems, Microsoft Office, Google Workspace, Avaya, Citrix VDI, and other remote work tools. I'm a fast learner, dependable, and always willing to adapt to new systems and processes. I take pride in providing outstanding customer service, solving problems efficiently, and building positive relationships with customers. I'm currently looking for a long-term remote opportunity where I can contribute my skills, continue learning, and help a company deliver exceptional service to its customers.
Concentrix CVG Inc., full_time
Oct 2018 to Present
**Responsibilities** * Provided customer service and technical support for a telecommunications account through inbound and outbound voice calls. * Assisted customers with billing inquiries, account management, service requests, and basic troubleshooting for phone, internet, and cable services. * Diagnosed and resolved technical issues or coordinated dispatches when on-site support was required. * Processed account changes, payments, upgrades, and other customer requests while ensuring accuracy and compliance with company policies. * Documented customer interactions and case resolutions using CRM systems. * Worked efficiently in a fast-paced, high-volume call environment while maintaining professionalism and empathy. * Collaborated with teammates and supervisors to resolve complex customer issues and improve the overall customer experience. **Key Achievements** * Over 7 years of experience delivering high-quality customer service and technical support. * Successfully worked remotely for the last 5 years while consistently meeting performance metrics with minimal supervision. * Handled 80–100+ customer interactions per day while maintaining quality standards and productivity goals. * Consistently met or exceeded key performance indicators (KPIs), including customer satisfaction, productivity, and quality metrics. * Recognized for strong problem-solving skills, reliability, and the ability to build positive relationships with customers.