Operations and Administrative VA | CRM Management
Metro Manila
Hi! I’m Shayne, an Operations and Administrative Virtual Assistant with 2 years of experience helping remote businesses stay organized, manage daily operations, and keep important tasks moving forward. Here’s what I can proactively take off your plate: - Administrative & Operations Support: Manage schedules, coordinate appointments, maintain trackers, organize digital files, prepare documents, and keep daily operations organized. - CRM & Client Onboarding: Set up client accounts, organize business information, maintain opportunity pipelines, update records, and support automation workflows using GoHighLevel and other CRM platforms. - Data Management & Reporting: Maintain accurate spreadsheets, clean and update records, track lead progress and campaign performance, and prepare organized reports for easier monitoring and decision-making. - SOPs & Process Documentation: Prepare standard operating procedures, organize business documentation, and help keep internal processes clear and consistent. Tools I work with: Google Workspace, Microsoft 365, GoHighLevel, Pipeline CRM, Pipedrive, Smartsheet, Notion, Canva, and CapCut. I also use AI tools such as ChatGPT, Claude, and Gemini to support research and improve workflows while reviewing the output for accuracy.
AmplifyPlus, full_time
Feb 2026 to Oct 2026
- Supported 20+ client onboardings by conducting Zoom meetings, setting up GoHighLevel profiles with Cloudflare domains, editing automation workflows, and organizing important documents. - Communicated with 20+ clients regarding onboarding progress, system concerns, and issue status, providing updates and coordinating follow-ups to help ensure concerns were addressed. - Built a centralized project dashboard to streamline client onboarding and offboarding, monthly payments, weekly lead performance, and Meta ad campaign metrics across 20+ insulation clients, improving operational efficiency by 15%.
AmplifyPlus, full_time
Aug 2025 to Jan 2026
- Supported client acquisition and account management across 10+ accounts valued at up to ₱5 million, contributing to consistent revenue growth. - Conducted 1000+ outbound calls and follow-ups weekly via GoHighLevel and LeadConnector, qualifying prospects and setting 20 appointments per week to sustain a consistent sales pipeline. - Managed 500+ prospect follow-ups, documented call outcomes, and maintained 100% CRM data accuracy to ensure reliable lead tracking and sales pipeline management.
Olympic Painting LLC, full_time
Apr 2024 to May 2025
- Handled 10–15 weekly quote requests and created deals with clients, making a 15% closed-deal rate. - Prepared and organized work orders, job costing sheets, and project documents using Google Workspace. - Supported client communication by responding to 15+ quote requests, coordinating appointments, providing updates on requests, and escalating customer concerns to the appropriate person. - Resolved employee time entry discrepancies across multiple platforms, ensuring 99% data accuracy for bookkeeping and payroll processing.