Virtual Assistant
Davao del Sur
Dedicated and passionate Professional Educator seeking a challenging role that allows me to apply my knowledge, enhance my skills, and contribute to the success of an organization. Willing to take on tasks beyond my limits to achieve personal growth and organizational excellence. Has a enough foundation in technological knowledge, in teaching and is eager to continue learning more.
Sixeleven, full_time
May 2024 to Oct 2025
Curriculum Development & Onboarding: Designed and executed comprehensive training modules for new hires, reducing the initial "nesting" period by 15% through streamlined instructional materials on community guidelines and CMS tools. Performance Mentorship: Conducted Daily coaching sessions and "calibration" workshops for a team of 20+ moderators, identifying knowledge gaps and improving overall team accuracy from 95% to 98.5%. Quality Assurance & Feedback Loops: Performed deep-dive audits on high-complexity edge cases (e.g., sexual content, hate speech or misinformation), providing real-time feedback to align agent decisions with evolving platform policies. Operational Leadership: Collaborated with Policy and Engineering teams via MS teams/Dingtalk to translate technical updates into digestible training briefs, ensuring 100% team compliance with rapid policy shifts.
SixEleven Global Services and Solutions (Bigo Account), full_time
May 2024 to Oct 2026
Led Daily Operations: Delegated tasks and set clear milestones for the team, consistently meeting all project deadlines and performance targets. Coached & Mentored Talent: Provided hands-on training and constructive feedback, improving team skill sets and boosting productivity by 98.5%. Facilitated Cross-Functional Communication: Acted as the primary liaison between front-line staff and upper management, aligning daily execution with company strategy. Resolved Critical Roadblocks: Solved daily technical issues and mediated workplace conflicts, maintaining a seamless workflow and minimizing project delays. Cultivated High-Performance Culture: Motivated the team and championed member autonomy, which increased overall retention and team morale.
McDonald’s, full_time
Jul 2022 to Mar 2025
Operational Efficiency: Executed high-volume food preparation and service tasks in a fast-paced environment, maintaining a consistent drive-thru "target time" of under 90 seconds during peak hours. Quality Assurance: Adhered to strict health and safety protocols (HACCP) and internal gold standards, achieving a 98%+ order accuracy rating across front-counter and digital platforms. Conflict Resolution & Communication: Managed real-time customer inquiries and de-escalated complex service issues, ensuring high satisfaction scores and brand loyalty. Financial Integrity: Handled high-frequency cash and electronic transactions with 100% accuracy, performing regular drawer audits and reconciliations during shift transitions.
Remotasks, full_time
Aug 2021 to May 2022
Multimodal Data Labeling: Performed precise annotation of diverse datasets, including bounding boxes, polygons, and semantic segmentation, to train computer vision models for autonomous systems. Dataset Integrity: Validated and labeled 1,000+ data points weekly with a 98% accuracy rate, ensuring high-quality inputs for machine learning (ML) training sets. Project Scaling: Adapted quickly to evolving project guidelines and technical documentation, maintaining high throughput during rapid development cycles. Quality Control: Identified and flagged edge cases in raw data, collaborating with project leads to refine labeling taxonomies and reduce model bias.