RN | Occupational Health Nurse | Medical Administrative Support
Cebu
I am a Registered Nurse with hands-on experience in occupational health nursing, healthcare administration, patient coordination, and customer service. I bring a combination of clinical knowledge, administrative expertise, and customer-focused communication skills that allow me to provide reliable, organized, and high-quality support to healthcare professionals, medical practices, and businesses. My professional experience includes managing day-to-day clinic operations, conducting employee health assessments, handling medical documentation, coordinating insurance benefits, scheduling appointments, facilitating patient referrals, and preparing occupational health reports. I also have experience coordinating with healthcare providers, processing medical authorizations, managing confidential health records, and ensuring continuity of care. In addition to my healthcare background, I have nearly two years of experience in the customer service industry, handling email-based customer support, booking and service modifications, refunds, cancellations, and dispute resolution. I consistently exceeded client quotas and performance targets and was recognized as a top-performing agent. This experience strengthened my ability to communicate professionally, manage customer concerns, resolve issues efficiently, and deliver excellent client service. What sets me apart is my ability to bridge the gap between clinical healthcare and administrative operations. I understand the importance of patient confidentiality, accuracy, attention to detail, timely communication, and efficient coordination in healthcare settings. I am adaptable, proactive, organized, and committed to delivering quality work. Whether assisting with medical administrative tasks, patient coordination, healthcare documentation, or customer support, I take pride in being someone clients can depend on.