Rovie B.

Customer Service Representative

Philippines

Overview

I've been working with BPO industry for almost 5 years; I'm engaged with customers to pay their service and also pitching on getting a line of service to their accounts. I worked with professionalism, resolving concerns in a timely manner.

Skills and Tools

• Microsoft Excel
• ChatGPT
• Gmail
• Google Meet
• Microsoft 365
• Microsoft Teams
• Microsoft Outlook
• Slack
• Zoom

Work History

• Customer Service Representative

  iQor Philippines

  Sep 2023 to Dec 2025

  Handling inbound calls for a telco account, resolving customer's concern with a timely manner

• Customer Service Representative

  Nearsol Philippines

  May 2020 to Jul 2022

  processing payments for customer's account, more on collection.