Medical Claims Analyst | Healthcare Customer Service Representative
Leyte
Customer service and healthcare support professional with over four years of experience in telecommunications and healthcare operations. Skilled in medical claims processing, prior authorizations, appointment scheduling, insurance verification, inbound and outbound customer support, and back-office administration. Experienced in supporting patients, providers, and healthcare facilities while ensuring accurate documentation, efficient service delivery, and a positive customer experience. Recognized for strong communication, problem-solving abilities, adaptability, and attention to detail.
Magellan Solutions, full_time
Jan 2026 to Jun 2026
Managed inbound and outbound appointment scheduling for AA Urology Center and Medical Imaging Centers. Coordinated patient appointments, confirmations, rescheduling requests, and follow-up calls. Assisted patients with scheduling inquiries while maintaining a high level of customer service. Performed back-office administrative tasks, including data entry and processing information from physician order forms. Ensured accurate documentation and timely updates of patient records and scheduling systems.