Customer Service | Email Support | BPO Professional
Metro Manila
I have over two years of experience in customer service and technical support, assisting customers through phone-based support. I’ve handled billing and account concerns, technical troubleshooting, financial inquiries, product and service guidance, home security, and consumer electronics support. I’m skilled at problem-solving, multitasking, and staying professional under pressure. And I adapt quickly to new tools and processes. My background in Information Technology gives me strong technical and analytical skills, allowing me to learn new systems quickly. I’m reliable, adaptable, and customer-focused, with a strong commitment to providing efficient and professional support.
Concentrix, full_time
Oct 2025 to Jan 2026
Technical support for Samsung's home appliances.
Task Us, full_time
Sep 2023 to Apr 2025
Handled a home security account. A voice and email role.
Alorica, full_time
Oct 2022 to Mar 2023
I handled financial account.