Customer Support | Live chat | Email Management
Camarines Sur, Naga, Philippines
Hello! I’m a Licensed Professional Teacher with a strong background in education and nearly four years of experience in customer service. My experience has helped me develop excellent communication, problem-solving, multitasking, and interpersonal skills. I am now focusing on building my career as a **Customer Support Virtual Assistant**, where I can use my experience to assist customers, respond to inquiries, resolve concerns, and provide a positive customer experience. I am adaptable, detail-oriented, and eager to learn new tools and technologies to support business operations efficiently. I am passionate about helping people, building positive relationships, and delivering reliable support. I look forward to working with businesses that value excellent customer service, professionalism, and continuous growth.
NQX, full_time
Aug 2023 to Present
1. Managed and maintained 300-600 customer accounts per month, ensuring accurate account information, service updates, and timely resolution of customer concerns. 2. Handled 25-35 customer inquiries per day related to billing, account management, and service concerns while maintaining professional communication. 3. Resolved approximately 90% of customer concerns within the initial interaction, helping improve customer satisfaction and service efficiency. Recommended suitable service upgrades and additional offerings, supporting monthly sales targets and revenue growth.
Concentrix, full_time
Sep 2019 to Feb 2020
1. Assisted 40–60 customers daily with product inquiries, order concerns, account questions, and general shopping assistance through professional customer support. 2. Tracked and monitored customer orders using the website, providing updates on shipment progress, estimated delivery dates, and order status. 3. Resolved approximately 20–30 order-related concerns per day, including delayed shipments, missing tracking updates, and delivery issues.
Bicol Central Academy, full_time
Jun 2017 to Apr 2019
1. Planned and delivered 5–6 lessons per day across assigned subjects, ensuring students understood key concepts through engaging and structured classroom instruction. 2. Taught and supervised 35–40 students per class, maintaining a positive learning environment and encouraging active participation. 3. Developed 10–15 instructional materials and learning activities per month to support different learning styles and improve student engagement. 4. Monitored the academic performance and classroom behavior of 35–40 students per class, providing individualized guidance and constructive feedback. 5. Communicated with parents and guardians regarding student progress, classroom performance, and areas for improvement through regular updates and consultations. 6. Maintained accurate records of attendance, grades, assessment results, and student performance to support academic reporting and school documentation.
Colegio Del Santissimo Rosario, full_time
Jul 2016 to Apr 2017
1. Prepared 3–5 classroom activities and instructional resources per week to encourage student participation and make lessons more engaging. 2. Evaluated 30–40 student outputs per class and provided constructive feedback to help students improve their academic performance. 3. Conducted weekly quizzes and monthly assessments to measure student understanding and identify areas requiring additional instruction. 4. Organized 2–4 group projects or collaborative learning activities per month to strengthen students’ teamwork, communication, and critical-thinking skills.