Customer Support | Content Writer | Virtual Assistant
Batangas
Hi, I’m Bianca — an experienced Virtual Assistant and Operations Support Professional with a background in customer service, e-commerce support, quality assurance, content operations, SEO, and administrative coordination. I help businesses stay organized, keep their operations running smoothly, and make sure important tasks don’t fall through the cracks. Over the years, I’ve worked in roles where I was trusted to handle customer concerns, manage tickets, process orders and high-volume data, coordinate with different teams, review work for accuracy, and support day-to-day operations. I’ve also worked on large-scale content and SEO projects where attention to detail and problem-solving were extremely important. What I can bring to your business 📌 Customer & Client Support Chat, email, and phone support, customer inquiries, issue resolution, bookings, refunds, and follow-ups. 📦 E-commerce & Operations Support Order processing, order tracking, data management, ticket handling, record keeping, and helping keep daily operations organized. 📊 Administrative & Data Support Data entry, research, documentation, Google Workspace, Microsoft Office, file organization, and other recurring admin tasks. ✅ Quality Assurance Reviewing work for accuracy, identifying issues, managing tickets, checking details, and making sure processes and deliverables meet the required standards. 🔎 SEO & Content Support Keyword research, content optimization, on-page SEO, content QA, and website/content-related tasks. 🤝 Project & Team Coordination Keeping track of tasks, communicating with team members, following workflows, and helping projects stay on schedule. My goal is simple: to become someone you can trust with the work and know that it will be handled properly. If you’re looking for a VA who can support more than just one area of your business and grow into a reliable long-term team member, I’d love to work with you.
MWB Tax Solutions, full_time
Jun 2025 to Aug 2026
Created SEO-focused content, including blogs, landing pages, and hub pages, primarily covering US Tax Relief topics. Later transitioned into a Quality Analyst role, where I reviewed the team’s daily output to ensure accuracy, adherence to established processes, and proper use of SEO tools such as Semrush for keyword research and ranking analysis, Frase for content optimization, and Google Analytics for monitoring website traffic, user engagement, and overall content performance. Also provided administrative support as needed to assist with team operations and day-to-day business requirements.
Banxa, full_time
Sep 2024 to Jan 2025
Acted as a live chat support for fintech customers regarding account validation, identitiy verification and crypto-currency transactions. Identify which transactions are fraudulent and legitimate.
GreenPath Web Solutions, full_time
Jun 2024 to May 2026
Initially hired as an Appointment Setter responsible for booking clients interested in increasing their online presence, I eventually transitioned into managing client accounts. My responsibilities included SEO content writing, creating Google Business Profile posts, updating websites, and responding to Google Business Profile reviews.
Sister Diamonds, LLC, part_time
Jan 2024 to Mar 2024
Acted as the project manager who delagates tasks to workers and act as the main contact of the client. Ensures tasks are met and transferred to the correct team/department for execution.
Infosys, BPM, full_time
Mar 2023 to Oct 2023
Reviewed and checked bulk digital documents and verified their authenticity and validity encoded in the system. Once completed, I will process the orders by batch.
Everise, full_time
Dec 2021 to Dec 2022
Hybrid agent who handles calls, live chats and emails then upskilled into back office where I handled complex cases such as refunds and complaints. I was then upskilled as an SME and acted as the assistant trainer during new hire trainings.
ePerformax, full_time
Jan 2019 to Nov 2021
Acted as the first point of contact for customers who are having trouble accessing their online financial accounts. Did basic troubleshooting, walk-through process and reviewing of transactions.