ADMINISTRATIVE | OPERATIONS | DATA ENTRY | CUSTOMER SERVICE
Metro Manila, Parañaque, Philippines
Detail-oriented professional with experience in administrative and data support, including data management, documentation, record maintenance, and process coordination. Skilled in data entry, maintaining accurate records, supporting business processes, and working with business systems and digital tools. Holds a Bachelor of Science in Information Systems and a Graduate Diploma in Business Information Systems, with a strong interest in SAP, data analysis, and business systems. Known for reliability, accuracy, and willingness to learn and adapt to new technologies and processes.
VicMax Enterprises, full_time
Apr 2022 to Jul 2024
On-site Administrative (& Data) Support: o Digitized nearly 10,000 handwritten financial records spanning 10 years into Google Sheets, verifying all submissions, achieving a 98% error-free data accuracy rate. o Assisted with payroll data entry in QuickBooks by recording and verifying employee working hours, ensuring 100% accurate records and timely salary release for staff. o Maintained housekeeping operations and inventory tracking for motel supplies, monitoring stock levels and coordinating replenishment purchases to ensure uninterrupted daily operations. o Provided front desk and customer support during staff shortages, handling guest inquiries via phone, text, and email while managing room availability across hotel booking platforms (Expedia and Booking.com). o Monitored online reservations and guest feedback, responding to customer reviews and ensuring accurate room inventory updates across multiple communication channels and booking platforms.
Pacific Steel Limited, contract
Apr 2019 to Jun 2019
Generated and verified product certification documents for steel produced by Rolling Mill and Wire Mill operations, ensuring accuracy of production data before release to internal teams and external customers. o Validated information from authorized production and laboratory stakeholders to ensure product certificates were issued based on verified manufacturing data. o Supported the migration of production data from the legacy BPCS system to a new platform, assisting the IT team in reviewing calculations, formulas, and data structures used in steel production records.
Douglas Manufacturing Limited, contract
Jan 2019 to Jan 2019
o Maintained laboratory documentation and records to support compliance with business standards o Assisted with data recording and documentation updates for quality control processes o Ensured laboratory records remained organized and audit-ready
Panuku Development Auckland, contract
Apr 2018 to Jul 2018
o Validated and prepared thousands of real estate asset records in Excel for migration into SAP Real Estate and Plant Maintenance modules, ensuring data accuracy before system entry. o Performed data verification and cross-checking of property records against supporting documents and stakeholder communications, identifying inconsistencies and preventing incorrect records from being uploaded into SAP. o Supported data quality checks and validation activities during the system implementation process to maintain integrity of real estate asset records.
Shell, full_time
Apr 2013 to Mar 2017
o Served as a data quality analyst responsible for vendor master data quality, reporting, and data controls within the organization's ERP environment. Supported initiatives related to data automation, vendor data governance, and audit compliance Accomplishments: o Vendor Data Quality Automation (LAKE Vendor Data – 1 ERP) Automated vendor data quality measurements by developing queries that assessed vendor master data against predefined data quality standards using a mirrored SAP production database. Delivered the project ahead of schedule and created supporting documentation and work instructions for ongoing report execution. o Migration of Vendor Data Quality Reports (4 ERPs) Migrated automated vendor data quality reporting processes from IBM Ascential AuditStage to SAP Information Steward, ensuring continuity of data quality monitoring across multiple ERP environments. o Contracts Data Audit Support Supported internal and external audits by demonstrating data control procedures and maintaining updated work instructions and process documentation, resulting in effective audit outcomes. o Vendor Cost of Poor Data Quality (COPDQ) Initiative Provided data extracts and analytical support for root cause analysis of vendor data quality issues and responded to stakeholder queries related to vendor master data business logic.
Hewlett-Packard, full_time
Jan 2012 to Sep 2012
o Managed extraction, transformation, and loading of master data across SAP and internal systems while coordinating database configurations, system interfaces, and cross-database data governance activities.