Software Engineer Analyst | Technical Support
Philippines
I provided Level 1 and Level 2 technical support for global clients. This included troubleshooting hardware and software issues, configuring network devices, managing user accounts, and ensuring SLA compliance through ServiceNow. I also delivered backend development and integrations using Workday Studio, REST/SOAP APIs, MySQL, and PHP, which strengthened my ability to manage complex IT environments while maintaining security and operational efficiency. Additionally, I authored technical documentation, coordinated with vendors, and conducted user training skills that will allow me to contribute immediately to your team.
Accenture
Nov 2022 to Aug 2025