Israel B.

Admin Assistant | Medical Biller | Healthcare Administrative Support

Philippines

Overview

CORE COMPETENCIES  Familiar with EHR/EMR systems  Prior Authorization  Patient Follow-Up & Communication  Revenue Cycle management  Appointment Scheduling  Insurance Eligibility & Benefits Verification  Data Entry

Skills and Tools

• Medical Billing
• Revenue Cycle Management
• Customer Support
• Patient Scheduling
• Epic
• Insurance Claims
• Insurance Verification
• EMR/EHR Systems
• Patient Communication
• Data Entry

Work History

• Medical Virtual Assistant

  Colonoscopy practice | Part time | San Diego, California, United States (Remote), freelance

  Nov 2025 to Jan 2026

   Maintained organized patient and billing records in compliance with HIPAA regulations.  Handled managed patient documentation in HER.  Scheduled patient appointments for colonoscopies, endoscopies, and liver-related consultations.  Managed established or not established patient information to help billing team.  Posted payments from insurers (EOB/ERA) and reconciled accounts.  Processed claims via clearinghouse and paper; resolved denials and performed follow‑ups.  Leveraged Epic HER & Epic Resolute Integration for efficient billing operations.

• Provider Healthcare Advocate

  Concentrix, full_time

  Jan 2022 to Jan 2026

  Verified insurance eligibility and benefits for healthcare services  Handled prior authorizations and referrals for In-patient.  Resolved provider, payer, and patient issues to support care coordination  Met or exceed performance metrics including call quality, resolution time, and productivity targets.  Provided exceptional customer service while handling high call volumes in a fast-paced environment.  Managed front desk operations and provided administrative support to ensure efficient clinic workflow.  Provided detailed pre-procedure instructions, including preparation guidelines and medication restrictions.  Communicated with physicians, nurses, and clinical staff to ensure accurate scheduling and documentation.