Sales Director | Operations Manager
Quezon, Lucena, Philippines
Hi! I’m an operations and sales professional with over 10 years of experience in team leadership, customer service, client relations, and business operations. Throughout my career, I’ve managed large teams, improved workflows, monitored performance, and helped businesses deliver better customer experiences. I’m also experienced in CRM tools, sales processes, and building systems that keep teams organized and accountable. What sets me apart is that I combine a people-focused approach with a strong sense of ownership. I don’t just focus on getting tasks done; I look for ways to solve problems, improve processes, and help businesses grow. My goal is to make things easier for the clients I work with by being reliable, proactive, and someone they can trust to get things done.
InkAdmin, full_time
Feb 2024 to Oct 2026
Lead client success and sales operations, partnering with business owners to improve revenue, customer experience, and operational performance. Use GoHighLevel to manage client information, sales activity, follow-ups, communication, and operational workflows. Coach sales teams through KPI reviews, call quality analysis, and performance management. Develop operational improvements that streamline booking, reporting, and communication workflows. Lead client strategy meetings and collaborate cross-functionally to improve business outcomes.
Appliance Factory and Mattress Kingdom, full_time
Mar 2023 to Nov 2023
Managed HR operations for a remote workforce of 30+ employees. Led recruiting, workforce planning, interviewing, onboarding, and employer branding initiatives. Partnered with department leaders to forecast hiring needs and improve talent acquisition.
Haulla (Ecube Labs), full_time
Dec 2021 to Mar 2023
Directed customer service and sales operations for 100+ employees and 8 Team Leaders. Implemented KPI-driven coaching strategies that improved performance, customer satisfaction, and sales results. Analyzed operational data to identify improvement opportunities and execute strategic action plans.
VXI, full_time
Aug 2015 to Nov 2021
Managed an organization of 120+ employees and 8 Team Leaders within a high-volume contact center. Supported major client accounts including AT&T and Western Union. AT&T responsibilities included customer service, billing, technical support, and sales; Western Union focused on customer service operations. Consistently achieved top customer satisfaction and sales performance through coaching, analytics, and operational excellence. Led workforce planning, performance management, reporting, and continuous process improvement initiatives. Recognized for leadership excellence and developing high-performing teams.