Administrative Assistant 8 years / Case Management Analyst 3 years
Negros Occidental
Hello! I’m a dedicated and detail-oriented administrative professional with 8 years of experience as an Office Administrative Assistant and 3 years of experience working remotely as a Case Management Specialist for a U.S.-based insurance company. Throughout my career, I have developed strong skills in administrative support, document management, data entry, communication, scheduling, organization, and handling confidential information. My 3 years of working from home have also strengthened my ability to work independently, manage my time effectively, meet deadlines, and communicate professionally with clients and team members in a remote environment. What sets me apart is my combination of extensive administrative experience and healthcare-related case management experience. I am highly organized, adaptable, dependable, and committed to providing accurate and efficient support. I understand the importance of attention to detail, confidentiality, and clear communication, especially when handling sensitive information. I am always willing to learn new systems and processes, take initiative, and go the extra mile to help clients and teams achieve their goals. I would be happy to bring my experience, professionalism, and strong work ethic to support your business.
Sagility, full_time
Mar 2023 to Feb 2026
Managed inbound and outbound calls with policyholders and healthcare providers, assisted clients with insurance-related inquiries and case updates, maintained accurate documentation of customer interactions, ensured timely follow-up on assigned cases and delivered professional customer service while meeting company standards.
Department of Health, contract
Oct 2021 to Dec 2022
Administered COVID-19 vaccines following established health protocols, educated patients regarding vaccine safety, benefits, and possible side effects, assisted in organizing vaccination events and maintaining medical records and worked closely with healthcare teams to provide quality patient care.
Commission on Elections, contract
Feb 2013 to Jul 2021
Managed and maintained voter and election records, performed administrative and clerical duties, prepared reports and official documents, assisted the public with inquiries and government services and ensured accuracy and confidentiality of records.