Executive Assistant | Quality Assurance
Surigao del Sur
Hi! I'm a reliable Virtual Assistant with experience in Quality Assurance, Appointment Setting, Cold Calling, and Customer Support. I've worked with U.S.-based solar campaigns, where I qualified leads, scheduled appointments, monitored call quality, ensured compliance, and helped improve team performance through QA evaluations. I'm detail-oriented, organized, and committed to delivering high-quality work. I learn quickly, communicate effectively, and am always ready to help businesses grow with reliable remote support.
Spartan Energy Services, full_time
Mar 2025 to Jun 2026
Monitored and evaluated appointment setter calls to ensure compliance with company standards and communication quality. Maintained quality assurance reports and tracked key performance metrics to identify trends and improve overall sales processes.
Sourcefit, full_time
Dec 2023 to Oct 2024
Delivered expert customer support through email & chat, managing inquiries, claims.
BCCTV, full_time
Aug 2022 to Feb 2023
Responsible for creating strategies to market the product. Create Social Media Platforms. Evaluate marketing strategies.
Concentrix, full_time
Apr 2021 to Aug 2022
Troubleshoot with high-end modem and routers. Assisted the customer setup VPN and creating LAN. Assisted customer to setup and install modem routers and Security Cameras.
Concentrix, full_time
Dec 2019 to Jan 2021
Assisted the customer with general support for hardware, software, and networking. Assisted the customer with out-of-scope hardware and coordinated with other manufacturers to fix technical issues.
Alorica, full_time
May 2017 to Jan 2019
Monitoring & Evaluation - Reviewing customer interactions. Providing Feedback- Offering constructive feedback to agents to improve customer interactions. Escalation Handling - Analyzing and resolving escalated cases to ensure customer satisfaction