STR Virtual Assistant | Guest Support Operations
Rizal
Are you looking for a reliable, process-driven Virtual Assistant to streamline your short-term rental operations, guest messaging, and cleaner coordination? I am an experienced Short-Term Rental VA specializing in property operations, guest support, and tech stack management. With hands-on experience using enterprise platforms like Track (PMS & CRM), Enso Connect, and Operto, I help property managers maintain 5-star guest reviews while keeping daily turnarounds running smoothly.
Stay Minty LLC, contract
Feb 2026 to Sep 2026
Worked as a Guest Support Specialist for a short-term rental company, providing remote guest support across direct bookings, Airbnb, and VRBO. Managed guest inquiries, reservations, check-in concerns, guest verification, and issue resolution while coordinating with cleaners and ground teams for maintenance and property turnovers. Used Track PMS, Enso Connect, Operto, Airtable, Cognito Forms, Jotform, Slack, and Airtable to support daily operations and ensure a smooth guest experience.