Jamaika N.

General Virtual Assistant

Aklan

Overview

Virtual assistant with hands-on experience supporting provider operations, data management, and administrative workflows for US-based healthcare clients. In my previous role, I worked closely with provider data, ensuring accuracy, compliance, and timely updates across systems. My day-to-day tasks involved extensive use of Excel for tracking and reporting, Outlook for communication, and Microsoft Teams for collaboration with internal teams. I’m comfortable handling large datasets, verifying information, and maintaining organized records in fast-paced environments. I take pride in being detail-oriented and reliable, especially when working on tasks that require precision and confidentiality. I understand the importance of accuracy in healthcare operations and always aim to deliver clean, error-free work. I’m currently open to remote opportunities where I can continue to support healthcare teams with data entry, provider operations, and administrative tasks.

Skills and Tools

• Calendar Management
• Data Entry
• Task Management
• Microsoft Teams
• Microsoft Office
• Google Workspace
• Microsoft Excel
• Google Meet
• Zoom
• Slack
• Email Management
• Document Management
• File Organization
• Meeting Coordination

Work History

• Provider Operation Specialist

  Mirra Healthcare LLC, full_time

  Jul 2025 to Apr 2026

  Process and validate W-9s and TINs, ensuring compliance Maintain provider data (contracts, rates, records) Monitor Timely filing and apply sequestration

• Virtual Assistant and Receptionist

  Cook Veterinary Hospital, full_time

  Jul 2024 to Jun 2025

  Manage scheduling, reminders, and patient coordination Handle billing inquiries and client concerns. This helps the staff and the vet focus more on patient care Maintained accurate EMR patient records Assist with incoming calls and other concerns, such as ordering pet food and medicine.

• Email Management and Customer Support

  Learnswell, Inc, full_time

  Dec 2021 to Jun 2024

  Managed high-volume inbox and ticket support Supported healthcare certification platforms Resolved login and technical issues (Salesforce, Zoho)

• Data Analyst and Data Reseacher

  Dodge Construction Network, full_time

  May 2018 to Nov 2021

  Collected and validated project data Conducted outbound verification calls

• Technical Support Tier 2

  CenturyLink and Prism, full_time

  Nov 2012 to Jul 2017

  Resolved technical issues and scheduled service visits

• Customer Support and Technical Support

  Straight Talk, full_time

  Jan 2012 to Sep 2012

  Handle inbound calls about phone issues and prepaid cards Help customers buy prepaid cards and cellphones Assist with billing and sales Provide excellent customer service