Experienced Customer Service | Virtual Assistant Shopify E-commerce
Philippines
I have over six years of experience in retail, logistics, and customer service. I started at ACE Hardware Philippines, where I handled sales, product displays, cash management, and later became Officer-in-Charge. This helped me learn how to manage store operations and support sales growth. I then worked at WNS Global Services, handling international bookings with focus on accuracy and following company guidelines. Most recently, I worked at Concentrix, supporting customers and resolving their concerns in a fast-paced environment. I stand out because I understand both operations and customer service. I work carefully, follow processes, and make sure tasks are done correctly. I help clients keep their operations organized while making sure customers feel heard and supported. And the most important thing is I build trust and partnership with client.
Concentrix, full_time
Oct 2024 to Dec 2025
At Concentrix, I worked as a Customer Service Representative supporting both fintech and eCommerce accounts. For the fintech account, I handled inbound phone support focused on card activation, assisting customers with pending or declined transactions, basic account verification, while strictly following security and compliance procedures. I ensured accurate documentation of each call and provided clear guidance to resolve issues efficiently. For the eCommerce account, I managed chat and email support, assisting customers with order tracking, returns, refunds, and product-related concerns. I maintained response time and quality targets while ensuring professional and clear communication. Through consistent first-contact resolution and proper case handling, I helped reduce repeat inquiries and support overall customer satisfaction.