Virtual Assistant | Admin Customer Support | Medical Support
Metro Manila
Results-driven Virtual Assistant and Customer Support Professional with 8+ years of experience in BPO, healthcare support, and administrative operations. Experienced in remote environments, patient communication, documentation, and coordination. Proven ability to manage high call volumes, patient outreach, and administrative tasks while maintaining HIPAA compliance, accuracy, and confidentiality.
Saajna LLC (Remote), freelance
Dec 2025 to Feb 2026
* Supported RPM & CCM programs * Patient onboarding and device setup * Monitored vitals and escalated abnormal readings * Conducted follow-ups and scheduling * Maintained EMR/EHR documentation with HIPAA compliance * Coordinated with providers and prepared reports
Saajna LLC (Remote), freelance
Dec 2025 to Feb 2026
* Supported RPM & CCM programs * Patient onboarding and device setup * Monitored vitals and escalated abnormal readings * Conducted follow-ups and scheduling * Maintained EMR/EHR documentation with HIPAA compliance * Coordinated with providers and prepared reports
TaskUs, full_time
Nov 2022 to Mar 2025
* Maintained strong trust-based relationships with clients through regular communication and proactive problem-solving efforts. * Ensured compliance with industry regulations by diligently reviewing account documentation and transactions, demonstrating strong attention to detail. * Managed payroll and benefits inquiries * Handled high-volume requests efficiently * Maintained documentation accuracy * Strengthened client relationships
TaskUs, full_time
Nov 2022 to Mar 2025
* Maintained strong trust-based relationships with clients through regular communication and proactive problem-solving efforts. * Ensured compliance with industry regulations by diligently reviewing account documentation and transactions, demonstrating strong attention to detail. * Managed payroll and benefits inquiries * Handled high-volume requests efficiently * Maintained documentation accuracy * Strengthened client relationships
GC Services LLC, full_time
Apr 2019 to Oct 2022
* Handled 35–75 inbound calls daily, providing accurate and appropriate information to customers regarding Written-Off accounts, demonstrating fluent verbal communication. * Negotiated payment arrangements * Ensured compliance * Achieved strong first-call resolution
GC Services LLC, full_time
Apr 2019 to Oct 2022
* Handled 35–75 inbound calls daily, providing accurate and appropriate information to customers regarding Written-Off accounts, demonstrating fluent verbal communication. * Negotiated payment arrangements * Ensured compliance * Achieved strong first-call resolution
Altair Global Solutions, full_time
Feb 2018 to Apr 2019
* Managed 50–75 daily calls, providing accurate customer support. * Negotiated fair payment plans using persuasive communication. * Reduced delinquency through follow-ups and dispute resolution. * Assessed debtor finances to tailor repayment solutions. * Recovered debts with effective strategies and professionalism. * Ensured compliance through audits and adherence to procedures.
Altair Global Solutions, full_time
Feb 2018 to Apr 2019
* Managed 50–75 daily calls, providing accurate customer support. * Negotiated fair payment plans using persuasive communication. * Reduced delinquency through follow-ups and dispute resolution. * Assessed debtor finances to tailor repayment solutions. * Recovered debts with effective strategies and professionalism. * Ensured compliance through audits and adherence to procedures.
Alta Resources Phils, contract
Oct 2017 to Dec 2017
* Handled 20–25 inbound calls daily, providing accurate information and pre-screening Customers for health insurance. * Maintained up-to-date patient records to support clear and effective team communication.
Alta Resources Phils, contract
Oct 2017 to Dec 2017
* Handled 20–25 inbound calls daily, providing accurate information and pre-screening Customers for health insurance. * Maintained up-to-date patient records to support clear and effective team communication.
Concentrix Services Phils., full_time
Mar 2016 to Jun 2017
* Handled 50–75 daily inbound calls in a high-volume environment. * Resolved product and billing issues while clearly explaining the benefits of new technology. * Provided accurate information and addressed customer concerns using strong communication and negotiation skills. * Identified upselling opportunities during interactions. * Improved call resolution time through efficient problem-solving.
Concentrix Services Phils., full_time
Mar 2016 to Jun 2017
* Handled 50–75 daily inbound calls in a high-volume environment. * Resolved product and billing issues while clearly explaining the benefits of new technology. * Provided accurate information and addressed customer concerns using strong communication and negotiation skills. * Identified upselling opportunities during interactions. * Improved call resolution time through efficient problem-solving.
BG Global Philippines Inc., full_time
Jul 2011 to Oct 2013
* Assisted various departments in relation to administrative & finance matters. * Organized events, meetings, and presentations for Sales Associates, demonstrating strong organizational and scheduling skills. Coordinated and supervised departments and assigned tasks, showcasing leadership and administrative excellence. * Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards. * Contributed to successful projects by providing essential administrative support & resource management. Consulted with clients to determine needs and the system progression.
BG Global Philippines Inc., full_time
Jul 2011 to Oct 2013
* Assisted various departments in relation to administrative & finance matters. * Organized events, meetings, and presentations for Sales Associates, demonstrating strong organizational and scheduling skills. Coordinated and supervised departments and assigned tasks, showcasing leadership and administrative excellence. * Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards. * Contributed to successful projects by providing essential administrative support & resource management. Consulted with clients to determine needs and the system progression.