Jenelyn V.

Executive Assistant | Admin Support | CRM Scheduling

Benguet

Overview

Hi, I’m Jenelyn, a reliable and detail-oriented Executive Assistant with experience supporting professionals and businesses with administrative and operational tasks. I specialize in calendar and email management, scheduling, data entry, CRM management, customer communication, document organization, and overall administrative support. I’m proficient in Google Workspace, Microsoft Office, Canva, and various project management and communication tools. I’m highly organized, adaptable, and able to work independently while maintaining professionalism, confidentiality, and accuracy in every task. What sets me apart is my strong work ethic, willingness to learn, and commitment to helping clients stay organized and productive. I take initiative, communicate effectively, and always aim to provide dependable support that contributes to business growth and smoother daily operations.

Skills and Tools

• Google Workspace
• Document Management
• Microsoft Office
• ClickUp
• Asana
• Notion
• Calendly
• Google Drive
• Google Calendar
• Trello
• Adobe Acrobat
• Task Management
• AnyDesk
• File Organization
• Excel Advanced
• Google Meet
• Gmail
• Data Entry
• Microsoft Teams
• Slack
• Discord
• OneDrive
• Process Documentation

Work History

• INDEPENDENT TRAVEL MANAGER

  AsapTickets, freelance

  Nov 2025 to May 2026

  Handled travel bookings, itinerary management, scheduling, and customer support while maintaining accuracy with travel documentation and client records. Successfully resolved customer concerns and coordinated travel arrangements efficiently.

• APPOINTMENT SETTER

  Direct Client, part_time

  Jul 2023 to Dec 2023

  Generated leads, scheduled appointments, and managed inbound and outbound client communications. Maintained organized CRM records and ensured timely follow-ups to support business growth and client engagement.

• CUSTOMER SERVICE REPRESENTATIVE

  SITEL, contract

  Sep 2019 to Feb 2022

  Provided customer support via phone and email by handling inquiries, billing concerns, and account issues while maintaining accurate records and delivering efficient, professional service in a high-volume environment. Handled complex customer service cases by identifying issues, coordinating resolutions, and maintaining detailed records while delivering clear communication and efficient problem-solving in a high-volume environment.

• PROPERTY MANAGER (Admin & Client Support)

  Tapbery Corporation, contract

  Mar 2019 to May 2024

  Managed administrative operations, tenant communications, scheduling, and documentation while ensuring accurate recordkeeping and smooth day-to-day coordination. Maintained payment reports, organized files, and provided professional client support in a fast-paced environment.