Jhoana Q.

General VA | Social Media | Content Planning Creation

Batangas

Overview

Hi! I’m Jhoana, a reliable and detail-oriented Social Media & General Virtual Assistant with 3+ years of experience in BPO and VA work supporting US and UK clients. I specialize in helping businesses stay organized and consistent with their day-to-day operations and social media presence. As part of my VA experience, I’ve worked on creating content calendars, preparing captions, creating basic content, and scheduling/publishing social media posts. I’m also comfortable using Canva and CapCut for content creation and familiar with tools such as ClickUp, Google Workspace, WordPress, Shopify, Gorgias, and TikTok Seller Center. Beyond social media, I have hands-on experience with email and calendar management, customer service, eCommerce support, order processing, returns, research, data entry, SOP creation, and backend administrative tasks. My customer service background has also taught me how to communicate professionally, understand customer needs, solve problems, and stay calm and organized in fast-paced environments. What sets me apart is that I bring both **creative and administrative skills** to the table. I can help plan and organize your content, prepare captions and posts, keep your social media activities on schedule, while also supporting the behind-the-scenes tasks that keep your business running smoothly. I’m proactive, dependable, easy to work with, and always willing to learn new tools and systems. My goal is to make your workload lighter, keep things organized, and help you maintain a consistent and professional online presence.

Skills and Tools

• Calendar Management
• Google Calendar
• Email Management
• Data Entry
• Internet Research
• Travel Coordination
• Travel Booking
• Meeting Coordination
• Document Management
• File Organization
• Task Management
• Google Workspace
• Google Drive
• Google Meet
• Microsoft Office
• Microsoft 365
• Microsoft Teams
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Zoom
• Slack
• Discord
• Project Management
• Inbox Zero
• ClickUp
• Process Documentation
• SOP Creation
• Quality Control

Work History

• General Virtual Assistant – Marketing Agency (UK)

  Sood Agency, full_time

  Nov 2024 to Present

  - Create and maintain content calendars to help keep social media content organized and consistent. - Prepare social media captions and assist with content planning and creation. - Schedule and publish social media posts as part of ongoing content management. - Support day-to-day administrative tasks, including calendar and email scheduling. - Create and maintain SOPs to help organize and streamline business processes. - Assist with backend tasks using WordPress and ClickUp. - Provide reliable administrative and content support to help the team stay organized and on schedule.

• Customer Service – eCommerce Virtual Assistant (US-based)

  Customer Service – eCommerce Virtual Assistant (US-based), part_time

  Oct 2024 to Jul 2025

  - Handled customer concerns and inquiries through email and live chat. - Processed customer orders, returns, and tracking updates accurately. - Provided timely solutions to customer concerns while maintaining a professional and helpful approach. - Assisted customers throughout the order process and helped resolve service-related issues. - Maintained a strong focus on customer satisfaction and clear communication.