E-Commerce Operations, customer service Medical Billing Specialist
Davao del Sur, Davao City, Philippines
Hi! I’m Syrel Mamat, an operations and revenue specialist with over 8 years of experience across medical billing, financial account management, and team leadership. As a former Medical Billing Specialist, I specialize in taking complete ownership of the claims lifecycle—systematically tracking open balances, appealing denied claims, and communicating directly with insurance carriers to convert potential financial losses into realized revenue. My supervisory and collections background further sharpens my ability to resolve complex financial disputes, maintain strict audit compliance, and keep cash flow steady under tight deadlines. What I bring to the table is a proactive, detail-oriented approach to protecting your practice’s bottom line. I offer a combination of rigorous documentation habits that ensure clear audit trails, strong problem-solving skills to overcome claim hurdles, and the operational expertise needed to streamline billing workflows. I am ready to step in, reduce outstanding receivables, and ensure your clinic gets paid promptly and accurately.
Transcom WorldWide, full_time
Dec 2021 to Aug 2022
Drive sales growth by identifying opportunities, presenting tailored solutions, and closing deals to achieve revenue targets. Resolve billing concerns with precision and professionalism, ensuring seamless transactions and customer satisfaction. Maintain strong client relationships through consistent communication, trust‑building, and proactive support. Recommend products aligned with customer needs to maximize profitability and long‑term value. Assisted customers with billing and general inquiries while driving sales performance. Consistently achieved productivity quotas and maintained high satisfaction scores. Handled escalations with empathy to retain customers considering cancellation, while strengthening relationships and recommending solutions that generated revenue and long-term value.
Free Lance VA, full_time
Nov 2019 to Jul 2022
Systematically reviews and pursues all open claims and outstanding balances with insurance carriers and ensuring ni revenue is left behind. Accurately and thoroughly document interaction and update related to claims, creating a clear audit trail. Initiated and responds to communications with insurance companies to expedite claim resolution and overcome hurdles. Expertly monitors, researches and resolves unpaid, rejected or denied claims, transforming potential loses into realize revenue.
IQOR Philippines, full_time
Mar 2018 to Jun 2019
Order & Shipping Management: Process pending/shipped orders, update tracking, resolve carrier delays, and manage cancellations or backorder across 3PL/WFS logistics. Customer Support & Returns: Resolve pre- and post-purchase inquiries within Walmart's SLA, process returns and refunds, and dispute fraudulent buyer claims. Account Health Maintenance: Track key performance metrics (OTD, ODR, VTR, Cancellation Rate) and resolve customer disputes to prevent seller account suspensions.