Customer Support VA | Chat Email | CRM
Nueva Ecija
I’m a Customer Support Specialist with nearly a year of experience handling chat, email, and voice support, along with over a year of experience as a Virtual Assistant focused on data entry and real estate tasks. I specialize in providing efficient, accurate, and customer-focused support while maintaining a professional and positive tone. My background includes working with CRM systems, managing customer inquiries, resolving issues, and ensuring a smooth customer experience across different channels. I am comfortable using tools such as Orbit, Amazon systems, Microsoft tools, Canva, and other web-based platforms. I have experience supporting e-commerce and retail customers, where I handled order concerns, product inquiries, refunds, and general account support. I am highly adaptable, quick to learn new systems, and proactive in researching solutions to ensure issues are resolved correctly the first time. What sets me apart is my reliability, strong attention to detail, and ability to stay organized in a remote work environment. I am used to working independently, meeting targets, and maintaining consistent performance without supervision. Key Skills: Customer Support (Chat & Email) CRM Tools (Orbit, Amazon, Microsoft) E-commerce Support Data Entry & Administrative Tasks Problem Solving & Research Time Management & Organization I am currently looking for a long-term, work-from-home opportunity where I can contribute to a team, grow my skills, and deliver consistent, high-quality support.
ProbeCX, full_time
Jul 2025 to Mar 2026
Handled customer support across chat, email, and voice channels for an AU retail account, ensuring timely and accurate resolution of customer inquiries. Managed concerns related to orders, billing, refunds, product information, and account issues while maintaining a high level of customer satisfaction. Utilized CRM tools such as Orbit and other internal systems to document interactions, track cases, and follow up on pending concerns. Demonstrated strong problem-solving skills by identifying root causes and providing effective solutions on first contact whenever possible. Maintained professionalism and empathy in all interactions, even in high-volume or challenging situations. Consistently met performance metrics including response time, quality assurance standards, and customer satisfaction targets. Collaborated with team members and supervisors to improve processes and share best practices. Adapted quickly to updates in tools, workflows, and account guidelines, ensuring compliance and accuracy in all tasks.