MSP|Program Coordinator
Philippines
Managed end-to-end contingent workforce operations for the Newmont APAC account under the MSP program, coordinating closely with vendors and hiring managers to ensure timely candidate submissions, onboarding, compliance checks, and background screening. Monitored program-specific requirements including tenure limits and rate guidelines, maintained accurate records in the VMS, and supported worker lifecycle processes from onboarding to offboarding while ensuring adherence to regional policies and service level agreements. I have two years of experience working at Sagility as a Customer Service Representative. I was assigned to an account under Cigna, specifically focused on the NICU Fax Triage line of business. Our main responsibility was processing and reviewing medical documents related to neonatal intensive care, ensuring accurate and timely communication between healthcare providers and insurance services. On average, we handle around 90 to 100 faxes per day. We also answer inbound calls and assist patients, especially pregnant women, by helping them enroll in the maternity program. We also make outbound calls to help cancer patients enroll in specific oncology programs. I’m a fast learner, and I take time to thoroughly understand everything that’s taught to me so I can perform well and excel in any role or task assigned to me. Even if I don’t have a wide range of experience yet, I’m confident in my willingness to learn and give my best at all times.