Clarissa L.

Customer Service Representative | Medical Biller

Palawan

Overview

Experienced Healthcare and Customer Support Professional with a background in Medical Billing, Insurance Verification, Patient Care Coordination, and Hospital Admitting. Skilled in claims processing, payment follow-ups, data entry, and handling customer concerns through phone, chat, and email support. Detail-oriented, organized, and committed to delivering accurate results and excellent service in fast paced environments

Skills and Tools

• Customer Support
• Chat Support
• Phone Support
• Email Support
• Ticket Management
• Conflict Resolution
• Complaint Resolution
• Zendesk
• Technical Support
• Customer Success

Work History

• Technical Support Representative

  Sitel Philippines, full_time

  Dec 2016 to Dec 2018

  Floor Support - took supervisory calls Coach Track Trainee Subject Matter Expert