Virtual Assistant | Customer Service Specialist
Metro Manila
Hi, I’m a proactive and dependable Executive Assistant with experience in administrative support, client communication, coordination, and managing multiple priorities. I’m highly organized, detail-oriented, and take initiative to anticipate needs, solve problems, and keep things running smoothly. My goal is to make my clients’ work easier, more efficient, and stress-free.
KFM 24/7 LLC, full_time
Jul 2024 to Aug 2025
• Kept 20+ weekly work orders on track by coordinating technician and vendor schedules, catching delays before they became client issues. • Prepared client quotations and invoices, keeping billing accurate and payments on time. • Tracked jobs from request to close-out with proactive client status updates. • Trained new hires on the scheduling system and daily procedures, shortening ramp-up time
Continuum Global Solutions, contract
Nov 2023 to Mar 2024
• Guided members through plan coverage and benefits, reducing repeat calls on the same issues. Nov 2023 – Mar 2024 • Resolved billing, co-pay, and reimbursement discrepancies by cross-checking claims against account records. • Maintained full HIPAA compliance across all member data handling
CA Telemarketing Inc, contract
Jun 2023 to Nov 2023
• Confirmed location and vehicle details before dispatch to ensure first-time-correct service. • Handled high call volumes under time pressure, including payment processing and coverage checks in real time.
IT Managers, contract
Nov 2022 to May 2023
• Resolved order, cancellation, substitution, and delivery-timing issues for a high-volume grocery account. • Investigated recurring account complaints cross-functionally to identify root causes.
iQor , contract
Jan 2022 to Nov 2022
• Explained billing statements and payment options; flagged suspicious activity for fraud review. • Resolved billing disputes by reconciling transaction history against payment records
Teleperformance, full_time
Sep 2019 to Jul 2021
• Verified member eligibility and explained benefits clearly, reducing coverage confusion. • Maintained steady quality and compliance scores in a regulated call center environment
Convergys, contract
Jan 2015 to Jan 52016
• Troubleshot connectivity and equipment issues for AT&T U-verse customers, walking them through modem, router, and Wi-Fi fixes, and logging every case in the ticketing system
Best Foods Co, contract
Jan 2012 to Jan 2014
• Managed sales documentation, quotations, contracts, and purchase orders for the Sales Director's team, and kept supplier communication and order fulfillment on track.
Oasis Pure Water Company LLC, full_time
Jan 2008 to Jan 2012
• Supported the General Sales Manager with calendar management, correspondence, and confidential reporting on a daily, weekly, and monthly basis.
The Els Club, Dubai, full_time
Jan 2006 to Jan 2008
• Self-directed study in Shopify store setup and e-commerce management (2025 – Present) • Building foundational virtual assistant skills, including calendar management, email handling, and CRM data entry (2025 – Present)