Kent C.

Intake specialist/ Admin assistant/Customer representative

San Fernando, Cebu, Philippines

Overview

Hi, my name is Kent Francis Cabañeros. I have over 15 years of experience in sales, customer service, and that's across retail, banking, logistics, and professional services. I’m confident in communicating with different types of customers, handling objections. Overall, I consider myself results-driven, adaptable, and customer-focused, with strong communication skills and a genuine heart for helping customers.

Skills and Tools

• Customer Support
• Lead Conversion
• Lead Generation
• Administrative Assistant
• B2B Sales
• Phone Sales
• Microsoft Office
• Calendar Management

Work History

• Senior caller/Customer service/ Intake/admin

  Van Law Firm, full_time

  Jul 2022 to Jan 2026

   Handles inbound and outbound calls  Customer care  Admin task : Call auditor  Intake caller  After process of signing leads

• Senior delivery specialist

  Kuehne – Nagel, full_time

  Jul 2021 to Jul 2022

   Track and trace of orders  Digitalizing receipts  Booking orders  Updating orders via website  Uploading POD’s  Admin tasks

• Telephone Banker / Credit Card Customer service

  JP Morgan and Chase, full_time

  Nov 2018 to Nov 2021

   Manage accounts for customers  Process customers request on payments, increase on creditline, fees etc.  Check accounts diving into details  Trouble shooting accounts issues  Technical support  Handle irate customer